Nice village hotel and our check in and room were good on the face of it. Other than the guy who checked us in, staff was generally rude. We had booked for breakfast at 08:00 on the first morning, and having travelled the previous day from Asia ended up waking earlier and found ourselves waiting in the breakfast room around 7:10, hoping to be able to request breakfast at 7:30 when it opened. We were greeted by a man in a hurry, brusquely telling us over his shoulder whilst rushing around doing his business that we were way too early for breakfast and we should come back at 7:30. I replied that we didn’t want breakfast there and then-just a conversation whereupon he stopped and listened. Just rude. Later that day we stopped for a pre-dinner drink in the bar, sat down and ordered and then found that the table was sticky with unwashed spillage from beer glasses the previous night. So we moved. Having done so, we got a pile of “attitude” from the short haired blonde lady managing the bar. Sadly the second table was also filthy, so we had to ask her to clean it. We (2) were sitting at a table to seat four. She came along with a wet towel and cleaned (badly) half of it, leaving the remainder sticky and disgusting. Attitude again. Superior entitled and not caring at all about her clients. Finally room service was awful. Pulled the bed straight, no towel change, didn’t wash the teacups properly. This hotel needs to get its act together to stay in business.

Lovely place to stay, with a really good breakfast and friendly helpful staff/

Great town and close to all amenities! Our room was next to the outdoor restaurant/ pub and we had the windows open due to the heatwave. The first night it was hard to get to sleep due to the chatter below and music. Breakfast is extra.

We spent 5 nights walking in the countryside. Breakfast and dinner were leisurely, and the menu had healthy offerings, in addition to traditional fare. The restaurant was never too crowded. Our room was not air-conditioned, and we were there during a heat wave. Luckily, it cooled off every night, and we could leave the very large windows wide open. It was quiet outside at night. There was a constant cool breeze, which made it very comfortable despite the heat of the day. The beds were very comfortable. The shower could use a renovation, but everything else was spotless and well kept. Most importantly, the employees were all so kind and helpful and truly went out of their way to make us feel at home.

We had a wonderful stay at The Ormond from the time we arrived until we left. The room was lovely, the staff were helpful and very friendly. We shall certainly miss the wonderful breakfast, and the vast choice to choose from. We had our first night meal at the hotel and it was excellent. The hotel is situated in Long Street with shops and restaurants a few minutes walk away. We shall definitely be returning.

Whilst the staff were lovely the hotel room was very tired. The breakfast was really good but the evening meal was average and clearly warmed up. I hadn’t realised either that there was no where on site to park.

Très belle chambre rustique avec la porte sur le garden. Belle experience.

Tetbury är en mysig liten stad och hotellet var till belåtenhet. Rummet var trevligt beläget in mot hotellets restaurangs innergård - nackdel med detta var dock att det lät mycket in på rummet från den fest som var där den dagen vi bodde där (fre-lör). Men över lag var vi ändå nöjda med vår vistelse.

This place is set in a very pretty street and had a lovely ambiance, leading through the entrace arch into a courtyard with doors to the bar and hotel leading off. We couldn't park anywhere to drop off our bags, but luckily the local car park was a very short walk away and free (as we parked at 6pm on Saturday overnight to Sunday). Check in was quick and simple and we were shown to our room by a pleasant and friendly member of staff. We found the window already open in the room (it was a very hot day) and a fan in the room which was great. The beds were very comfortable and the ensuite perfectly clean and adequate, if not luxurious. Despite being at the front of the property, even with the window open all night it was not noisy, so we had a great nights sleep. My big gripe was, that we couldn't get the shower to work correctly. On checking in I managed a trickle of lukewarm water, but in the morning we both suffered freezing cold showers, despite both spending quite a time adjusting, testing, waiting etc. I'm so glad I didn't need to wash my hair! In this day and age surely this is the most basic of requirements. We did not complain at the time, (but left a note on the empty reception on leaving). Who wants to summon someone when naked, cold and wet to sort it??? For the money we paid it was still good value, but the shower was a sore point, Would we stay again?, maybe in a different room.

We wanted to stay in the center of Tetbury and within the walking distance to all, and we found this perfect boutique hotel. It’s very clean and the bed was so comfortable. After a long day, you can have a nice drink at their bar or just an outdoor seating. We had dinner, and it was delicious. All their staffs were professional and friendly. As picky as I am, I was happy with this place.

This was our first stay at The Ormond but we plan to come back again. While a little bit worn around the edges this is more than made up for by the wonderfully warm welcome from staff and the super comfy bed. So convenient for everything in the town too.

location and staff excellent

The staff were amazing and although it didn’t have Aircon, it was an excellent experience. Acceptable for the price.

This was a nice stay during a heatwave. So was warm in the room but that was expected. Room was spacious and well furnished. En-suite was large as well. Very well situated for exploring the town. We used the free long-term car park which also has some picnic tables and is right beside the old rail shed which is a tourist attraction in itself. The hotel bar was nice as well!!

We loved the Ormand and hope to return. Staff really went out of their way to look after us.

What a nice hotel- especially the new units out the back! With the heat wave, air conditioning was greatly appreciated. Just wish there was parking :(.

The hotel is nice and comfortable, I think what lets it down are the staff. I was totally ignored in the bar/restaurant area. I ended up eating at another hotel around the corner. No staff or coffee at breakfast, I ended up speaking to one of the cleaners to get coffee made. New house manager needed I think!

I stayed three night (room only). Very friendly staff. Very nice room. Some areas of the hotel could do with new paint and a bit of maintenance but I suppose that's just normal 'wear and tear". Had one evening meal along with a pint of Guinness. I thought it was quite expensive ("London prices"). I would stay in the hotel again

Noisy room, loose taps, bathroom needed tidying up, breakfast was overpriced

The room was very well decorated and the bed linen was excellent. Plenty of pillows, warm duvet etc. In winter an extra heater and, as recently in a heatwave, an efficient tower fan. Very friendly and efficient staff. Good food at dinner.