What we enjoyed the most about our stay was the genuine feeling of belonging. It was truly one of the best Mandarin Oriental experiences we’ve ever had. The level of personalization was exceptional — everyone addressed us by name, which made us feel incredibly special. We arrived a day after my birthday, and our butler surprised us with a bottle of sparkling wine, a thoughtful gesture that made all the difference in making us feel so warmly welcomed. Every evening, returning to our room to find chocolates and dates was another beautiful touch that showed such attention to detail. The property itself is absolutely stunning, with remarkable design throughout. Our room was beautifully decorated, with exquisite attention to detail and special amenities that made the experience even more memorable. The gym and pool areas were also excellent, perfectly complementing the overall experience. It was an unforgettable stay, defined by warmth, care, and impeccable service.

Extremely good hotel with attentive staff

Buen hotel, con espacios amplios. Personal muy amable y pendiente del huésped. El spa muy relajante y con muchos tratamientos. El servicio de desayuno muy rico

Room location

The staff are amazing. Everything is so personal and heartfelt. This is third time staying at the hotel and every time I am impressed by the staff, their attention to the guests and all the details. It is absolutely an amazing place to stay. It truly feels like a home away from home.

Had a wonderful stay here. The room was

Excellent friendly amazing food great staff

Excellent. Customer service was incredible.

Really well run and well kept hotel. Food and gym are amazing too.

It's sad to have a poor to average service in Mandarin Oriental brand... only s couple of waiters were kind. Reception had a very bad attitude, concierge didnt have much idea of things, not the best experience in a hotel of such standards

Very comfortable bed, room felt a bit tired - stained bath & general older condition of facilities. Stayed in the four seasons in Riyadh last week, the rooms were much nicer.

Amazing

Hotel feels tired particularly some of the bedrooms and the gym. The WiFi was very poor and the check in staff were unbelievably slow…they created queues from nothing….the a/c was malfunctioning such that the bedroom was freezing no matter what temperature you set the a/c to!

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Dated hotel. Spa and gym not updated in recent years

Luxurious hotel with friendly staff and great service

Súper !

I stayed there when it was the rosewood it is no more five star hotel very clear the standard of hotel went down . Rooms are fantastic but service food every etc went down . Value for money also it is basically a nice hotel with no management

overall it's was fabulous ,they were generous enough to fulfill my request:).

They need to enhance the concierge services