Staff were very friendly and knowledgeable. Breakfast was very tasty every day. Room was very clean.

Todo genial.

Die Unterkunft hat uns nur zum Teil gefallen. Die 4,6 von 5 als Bewertung war für uns unverständlich. Zum einen waren viele Partygruppen, die am Pool und nachts Lärm erzeugt haben. Zum anderen war das Abendessen bei der Halbpension bis auf einmal, immer sehr gewöhnungsbedürftig bzw. für uns aus Österreich ungenießbar. Die Zimmer wurden nicht komplett gereinigt und wirkte das Zimmer abgewohnt. Das Bad bestand aus einer kleinen weiß verfliesten Kabine mit Metalltür und fehlte bspw. ein Halter für das eigene Duschgel. Eine Toilettenbürste war auch nicht da. Das Waschbecken war im Wohnbereich. Der Fernseher hat leider nur 3 deutsche Sender und wurden wir mit falschen Namen willkommen geheißen. Die Tische im Restaurant waren teilweise nicht sauber. Die Gläser zerkratzt und zum Teil nicht sauber. Eine Bitte dir Balkontür zu reparieren, damit man diese verschließen kann, wurde die ganzen zehn Tage nicht nachgekommen. Die Reinigung fand oft erst am späteren Nachmittag statt. Positiv war, dass wir als Entschuldigung mehr Kaffeekapseln erhalten haben oder aber auch einen Geburtstagssekt. Das Management hat offenbar auch das Problem mit dem Abendessen erkannt und hat uns eine Mitarbeiterin direkt darauf angesprochen, wie mehrere andere auch, ob das Abendessen geschmeckt hat. Drei Tage später (leider unser letzter Tag) war dann auch das erste Mal ein sehr gutes Abendessen. Auch die Qualität des Frühstücks steigerte sich. Die Mitarbeiter waren freundlich. Der Poolbereich ist gepflegt.

It is my 3rd or 4th time now at the Mercure in Benidorm. It is great, friendly staff, comfortable rooms, great pool and pool area.

The breakfast was lovely as were the staff...the room was cleaned daily and although spotless I expected it to be more modern. I stayed in the privilege room and the shower although clean was a bit grubby and had a damp smell which lingered in the room.

Staff welcoming on arrival and courteous throughout our stay. Our room, which had a terrace and overlooked the pool, was clean, the bed was comfortable

Noisy outside our room from construction works on a nearby street. Staff ok breakfast lovely.

Staff were very tentative and helpful, which made you feel very welcome. Breakfast was massive with plenty of things to choose. Rooms were decent, with everything you needed but nothing fancy

The staff were very welcoming and helpful. The hotel was clean and had all the amenities we required. The breakfast included was a large selection, there was plenty to choose from. The outdoor pool area was kept tidy. We couldn’t fault the hotel and would recommend it!

Really impressed with the property and the location

Stunning hotel, very classy with very professional team and immaculate facilities and rooms. We were looking for a higher end hotel in Benidorm on the quieter side, south, of old town. The Murcure was great for that, and a better option for us than some of the similar bracketed properties on to the north of the old town, whilst still comfortably walkable around the main hotspots. We had a car, and onside parking was a bit pricey, but I found some safe street parking not far from the hotel and was comfortable leaving the car there with no issues. We would happily stay there again and had a fantastic stay. The deluxe room is highly recommended.

We stayed here for 5 days in April, Hotel is perfect for a quiet holiday just south of the old town in Benidorm. The hotel grounds are perfect and you could be anywhere in the world when laid by the pool. Breakfast included was great with plenty of choice. Only 5 minutes from the beach and the old town.

Brilliant hotel. Really clean

Staff members at the hotel are so helpful and always greet you with a smile. They made our stay very comfortable throughout the duration we were there. Hotel itself is very well maintained and nicely kept. Breakfast menu is wonderful. Very quite hotel and we had a nice relaxing holiday. Thank you. 😊

Excelente hotel, buen desayuno y buen personal. Recomendable 100%

Great location , lovely pool area. Staff excellent they really are the best selling point of the hotel very professional and friendly. Finally food quality better than some 5 star hotels I have stayed in.

Tolles Hotel tolles personal und frühstück wir waren in einem suite ganz oben einfach toll

The hotel was absolutely lovely, the staff were very king and thoughtful, I messaged ahead of our arrival as it was my partners birthday and they organised the room with a nice card and prepaid beverages for our arrival. Breakfast was nice not much variety but for a small hotel it’s understandable. Very happy with our stay, thank you so much.

Goed ontbijt, luxe uitstraling, goede voorzieningen. Alleen de kamers zijn vrij gehorig, en er was veel lawaai in de avond, en meer storend, in de nacht. Desondanks prettig verblijf gehad want is goed hotel

Perfect