9.1
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9.0

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9.0

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0.0

地点

9.0

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9.0

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旅行者评论 Banyan Tree Samui

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顾客评论
Phuong
icon-origin-TRAVELOKA
9.7
/10
评论于 159几周前
. Last week, I had a great time at Banyan Tree Samui. I want to share my great experience. I forgot my necklace at the resort. I was not sure where I forgot it. Before I left, I just gave my information to Mr Adirek Baikrut (front office manager). I felt hopeless because the necklace is too small. I think they cannot find it. But just about 3 hours later, he called me that he found it on the beach sunbed near the Sand restaurant. He said that he went to the restaurant and asked others where were the table and the sunbed I sat, a beach staff (Khun Rang) helped him to find it. Then he sent it back to Hanoi, Vietnam for me. I received it after only 3 days! I am very grateful for their help. The necklace is so important to me. No word can describe how happy I am. I want to thank everyone at Banyan Tree Samui. You are all so great. I stayed at Horizon pool villa with an amazing view. The service and the food are all so good. I really enjoyed the time there. For sure I will come back to Banyan Tree soon.
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Accommodation's Reply
18 Jul 2022
亲爱的Phuong, 苏梅岛悦榕庄向您问好! 感谢您最近选择我们酒店度假。很高兴得知您的入住体验非常愉快,我们为您打造了一次难忘的体验。 阅读您的留言总是令人欣慰,因为正是您的赞美激励着我们继续保持高水平的服务,而高水平的服务也是我们品牌的标志之一。我已经将您的善意评价转达给了我们的前台经理Geng、我们的娱乐服务员Rang以及我们整个团队。 作为悦榕庄旗下的酒店,我们力求抓住每一个机会提供卓越的服务。很高兴看到您感受到我们团队的热情服务,他们努力寻找您丢失的项链并迅速将其归还给您。 Phuong,再次光临我们的酒店是我们公司所能获得的最高赞誉,我再次感谢您选择我们,我们期待着再次为您带来同样难忘的假期。 谨致问候, Remko Kroesen 总经理
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