食物極差，房間貨不對版

Good

The property is properly located at a quite neighborhood for people looking for privacy. Well renovated yet a bit modern as compare to other onsen ryokan in Japan. Staffs are super polite, helpful and considerate, exceeds most 5 stars hotel standard. The food over there are nice and the presentation is superb. It is just like an art...Each guest room has its own in-room onsen. Due to limited guest rooms, the public onsen is like private onsen most of the time. My family has an amazing stay there. Looking forward to re-visit the venue again if I come around Otaru area next time.

Beautiful hotel ~ relaxing and the staffs are all very friendly.

Lying along a stream on the hillside in Otaru, this spa hotel is just 10 mins drive away from Otaru Chikko station where a free shuttle (though not too frequent and prior appointment is required) is run. We, a couple with a kid spent two nights on the basic room in a two-storey design with a conveniently built-in bath tub. The breakfast and dinner must be one of the best and the finest that you could in a spa hotel in Japan overall and of course should not be missed. Free drinks of every kind throughout your stay during meals and in the bar area from 6pm till midnight daily. The public spa set up is almost perfect except that no private session would be available for family enjoyment.

The only negative things I have is - rooms need blockout blinds. Way too bright in the morning and cant sleep well after sunrise which is at 4ish in the morning

来日本20次以上，这家酒店是我住过服务最差性价比最低的酒店没有之一。进店时候服务人员完全不解释原因的让在等候区等候了30分钟，而后领到房间，全程臭脸~~~让我想起了伟大的香港酒店~~~wifi等所有的设施也并无任何的介绍，甚至包括酒店里的温泉的使用时间和方法。房间也特别特别的小，起居室和房间的设计有很大的问题，小的压抑。空调完全不起作用非常的冷~而清洁程度也令人咋舌，很多地方有灰和未打扫干净之处，房间需要铺床也需要再三电话联系才过来铺床~这个价格的酒店没有熨斗。再三要求后去隔壁的酒店借了一个给我们使用。65,000日元一晚完全有很多完胜它不止一点的酒店，绝对不会再来任何一次。

酒店設計獨特,氣氛良好,床鋪很舒適,房間設備精美。晚餐和早餐非常美味,而且酒精和非酒精飲品任飲,感覺良好. 但用了MASTERCARD預訂，收了1%手續費,預訂時入了一個人，曾致電HOTEL.COM客服人員，他叫我要取消原先訂單再訂.但後來收到月結單,取消訂房並沒有退回1%手續費,變相前後俾了2%手續費.在HOTEL.COM網站留下意見又沒有人回覆.對於HOTEL.COM服務感到非常不滿。

榻榻米的房間很吵，一直有水管流水聲。除此之外，都很棒。

房間很有日本的味道,好像去了日本家的,很舒服. 溫泉池旁邊有小溪流,聽著流水聲浸泡溫泉可以洗滌心靈!

浴場ok但小了一點 地點太偏僻 餐不好吃 房間地板舊該換新

沒歺廳服務提供很不方便，一定要吃飽才好回酒店

酒店整體都很好. 值得再去

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Top notch, incredible hospitality and food. Kind and professional staff, we felt taken care of from check in to check out. Exceptional experience.

The hotel is fantastic. The room and common areas are beautiful and spotless, the staff were so friendly and helpful (Erika in particular was brilliant!), the food and drink were great and the hotel was really well situated to explore the area (although a car is essential). Would highly recommend.

This was a very exclusive stay with excellent food using a carefully selected choice of Hokkaido produce as well as sake and wines. There is a shuttle from the Otaru Chikko station if you organise in advance but you can get in to Otaru using a taxi without any problems. We had an in -room onsen which was gratefully received and used quite a few times. Beds were comfortable but upstairs if anyone had trouble with stairs.

館内の場所表示がデザイン重視でわかりにくかったです。ライブラリーがあって良書がありましたが、友人に教えてもらわなかったら、館内案内にも記載されていなかったし、利用できなかったかもしれません。お客様が少ない日だったので、歩けばすぐお声がけはいただきました。インクルーシブのルームサービスはとても良かったです。朝ごはんに果物がつけば、質重視のメニューで、最高でした。

5回目位来てます。今回来た時から経営が変わって大浴場が、予約貸切で値段も高く(今回は露天風呂が故障のためお金はかからなかったど)部屋風呂だけだと、好きな時に何度も入れないので、そこを前の様にいつでも誰でも入れる様にして貰えたら、また是非行きたいです。

室内温泉はとても良いです。 貸切スパ設備を更新するとの事でしたので、その後に期待したいです