有一個胖女人，服務態度超級差. 房間也很小. 一點不像4星酒店. One of staff ‘s attitude is very bad , room is very small, do not like 4star hotel.

Warm feelings clean good staff good location just low shower pressure

It's great hotel, clean and spacious. Not sure have renovation recently, everything looks new and tidy, well maintained hotel. Bathroom was setup well. It's easily to located, just on the road side. Duty manager Andrew very friendly and helpful to show me the room straight. I love Brown restaurant, tradition British restaurant, they served the Seabass and ice cream was great. It's better option than B&B if two person only.

去FORT WILLIAM 睇景所以要住一冕，酒店状態不錯，但我想不要會給我地下的房間。 雖然方便但沒有景觀，浪費了當地的景觀沒有方法在房間欣賞。

It seem that just like a B&B, but it cost a hotel price...

Great location and restaurant attached to the hotel

Clean rooms. The highlight of this hotel was Browns Restaurant (part of the hotel across from the lobby). Very good food and excellent breakfast. Property isn't walkable to the downtown shopping area. Overflow hotel parking lot across the street. Overall, we were satisfied and would likely stay here again.

The hotel was very nice and clean but there is no lift. Our room was on the top floor on the opposite side of the lobby. Pack light because it is a long carry. The room as large and so was the bathroom. Very little parking at the hotel but we were one of the lucky ones to get a slot. You must get tickets to ride the Jabobite ( Hogwarts) Express. 6 hours of fun! Also this hotel is walking distance to the train station.

Very good location. Walkable to High Street and also convenient for many trailheads. However, no fridge in the room so don't buy any perishable foods. The 1-bedroom suite was quite large and suitable for remote work.

As a senior citizen it was hard to find that they had no elevator. So we had to go up and down a few steps and then up 2 flights. Luckily a waiter was able to carry our suitcases upstairs . The room was good but the mattress sagged in the middle and you could feel the springs. The bathroom was good but had no safety bar to hold onto in the bath/shower . The light/fan was very noisy in there also .. We had a good supper in their restaurant. In the morning check out was easy and we had cheerful help with our bags as the night before

Good restaurant for a small hotel in a small city

Veldog flott hotell, men fantastisk restaurant!

Front desk staff was pleasant and helpful

Great place. However limited parking so yoy have to park across the street.

Very nice staff. We really appreciated the air conditioning—it was an unusually hot day, so that was a big plus. The water pressure in the shower was extremely low, which made showering quite difficult; it took me at least 20 minutes. We understand it’s an older property, so we were fine with the small room. However, carrying our luggage up the stairs (no elevator) was definitely a challenge.

The hotel staff was very friendly. The rooms appeared recently renovated and very clean. We also enjoyed the restaurant downstairs, the food was delicious!

Fort William is a great city with a wonderful old town. Our stay here was nothing but excellent. At check in we received assistance to our room by the friendly staff in the hotel. Our room was clean, quiet and had plenty of space. It had two twin beds pushed together which were super comfortable. The hotel had a restaurant. We had a delicious dinner and cocktails as well as breakfast included in the morning. The service was so wonderful—everyone was friendly and kind. We will definitely stay here again!

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Overall it's fine. It was clean and well presented, fridge with cold water in is always a nice touch, tea facilities come with a good selecyand biscuits, again a nice touch. Room was small, which is fine, but the only real negative was anytime the next room used their bathroom the sound of water running was so loud in my room it was impossible to sleep through.

Staff was very nice and helpful, but ACs randomly turned on and off and were very loud, disturbing sleep. And the washing machine sucked