有一個胖女人，服務態度超級差. 房間也很小. 一點不像4星酒店. One of staff ‘s attitude is very bad , room is very small, do not like 4star hotel.

Warm feelings clean good staff good location just low shower pressure

It's great hotel, clean and spacious. Not sure have renovation recently, everything looks new and tidy, well maintained hotel. Bathroom was setup well. It's easily to located, just on the road side. Duty manager Andrew very friendly and helpful to show me the room straight. I love Brown restaurant, tradition British restaurant, they served the Seabass and ice cream was great. It's better option than B&B if two person only.

去FORT WILLIAM 睇景所以要住一冕，酒店状態不錯，但我想不要會給我地下的房間。 雖然方便但沒有景觀，浪費了當地的景觀沒有方法在房間欣賞。

It seem that just like a B&B, but it cost a hotel price...

My favourite hotel in Fort William - modern, comfortable and immaculately clean! Food is excellent!

Parking was a problem. Property was in the middle of construction.

Our Premium Room had quite a number of stains on the carpet, something splashed on the walls that should have been cleaned, and worn furniture. Wouldn’t stay again for the price we paid.

Nice modern rooms, very clean. Parking is tough and down the street. Staff were helpful and super nice.

A charming, newly renovated stay offering cozy, well-appointed rooms. The on-site restaurant serves delicious meals, and guests enjoy the convenience of free Wi-Fi and parking. Right next door, a spacious gift shop and café features a thoughtfully curated selection of mid- to high-end items—perfect for browsing or picking up something special.

Second time I’ve used this hotel in a year when visiting FW. Staff are always helpful friendly and chatty. Was able to leave luggage there ahead of check in each time as I arrived early morning on sleeper train each time. Rooms and en-suites are well presented, clean and comfortable. Only marked down in one score as hotel looks a bit grotty on exterior.

Lovely welcoming gent at reception when I arrived. Room was exceptionally clean and tidy... only issue for me was not having a wall mounted magnifying mirror in the bathroom to apply makeup. Next time I will take one with me. Many hotels do have these fixed. Makes all the difference for us ladies. Didn't have breakfast so cannot comment on that. Over all, a great place to stay and I would go again.

Dated but very comfortable.

Nous avons juste trouvé que la clim était trop forte même si c'était censé chauffer !

Breakfast average but did the job. A/C in room did not cool the room down, gave up and had to open the window. Quilt to thick making it uncomfortable for us to sleep. Room amenities good.

Very clean room, comfortable beds and good location

First issue with the property was NO LIFT and no disclosure that that was the case. The property was undergoing renovations (perhaps to add a Loft according to the front desk attendant) during our stay. Many of the parking spots near the entry doors were taken up by the construction vehicles/construction fencing. Additionally, the corridor where our room was located was under construction and missing all the wallpaper and had a big draft in the hallway. It would have been helpful to know about the construction prior to our arrival so that we could have decided whether that would change our plans. The hotel room floors have a very weird and confusing layout with a series of steps and doors going in between various series of corridors. Lack of complimentary coffee..we specifically asked about coffee being available and the front desk attendant confidently said yes, but what he failed to mention was that the tiny coffee cups in The Brown’s restaurant was $3 gbp per cup. These cups only held probably 6-8 oz and that is a ridiculous price given that it was not complimentary refills. Had he told us that it was a per cup charge, we would have gone elsewhere. When your party each had 3-4 cups per person, that added up quickly and was a ridiculous amount of money for the quantity and quality of coffee that we received for those charges. Given the inconvenience of construction and ths coffee situation, I would not recommend this hotel.

Todos los servicios disponibles y personal muy amable

Nice little hotel in walking distance, about 15 min, to sone shops and places to eat. Would stay here again for sure.

The room was very clean