Bad management

The hotel is nice overall — good bed, solid infrastructure and a beautiful building, although a bit old. For skiing, it’s a convenient option, located about 15 minutes from the slopes, and the free parking is a plus. However, the friendliness and courtesy of the staff are quite low, so don’t expect warm service. Still, it’s a decent stay and works well if your main goal is skiing.

Very poor breakfast

Nice location and view

I enjoyed a lot from the service and view

Beautiful property. Large well appointed rooms. Great food. Wonderful spa and pool.

the first toom was noisy, but changed upon asking

We dint stay at the property.. the hotel was in a very bad shape.. it happened to be a scam by rating it as a 5 star hotel..rooms were smelling bad of toilet and there was no one to attend as st the reception.. we tried calling your helpline number but couldn’t reach through.. would like to have a refund as we dint stay there

넓은 객실 및 맛있는 조식 모두 좋습니다.

Tutto bene a parte il troppo caldo in camera! Poi ci sono rimasta male per aver dovuto pagare 80 euro per essere partita qualche ora prima. Non ho capito il motivo della richiesta assurda!!!

My family was extremely impressed with hotel. Highly recommend!!

Amazing expérience staying at the hotel. Professional and friendly staff, anazing cuisine, excellent breakfast if you want to pamper yourself with great view, anenitues, grounds and location, this is an exceptional option. My family ftom Canada was adored with the servuce, staff, quality of food and amenities.

One of the best hotels to stay in Almaty. Closer to mountains, with a fresh air, nice landscaping, amazing view.

This hotel is stunning beautiful, spotlessly clean, and comfortable. The bed was amazing, I had the best sleep on that mattress!

Professional staff and very beautiful locations, big rooms and nice breakfast The pool was not so clean.

Everything

Très bon hôtel spa fabuleux

We always stay in ROYAL TULIP, the best hotel in Almaty! We highly recommend this hotel to everyone for a leisure and business trip. Nice interior and extremely friendly reception. The property has spacious bright rooms with a balcony and high ceilings, solid clean furniture, high quality bedding and daily changed no matter, huge bathroom ideal cleaned, excellent service, friendly staff. This is not the first time we stay, lived for several weeks and never had any disappointments. We tried once the Ritz Carlton Almaty, but doesn't even close to 5 stars. Also be careful with the hotel nearby “Donatello”, on Expedia rating says 5 stars, in reality 3 stars maximum and very dirty. “Royal Tulip” ONLY - is the best 5 stars hotel in Almaty!

This is an incredibly beautiful hotel. Our room was nice - bed was OK, the carpet was pretty stained. The cigarette smoke of the room below us came through the ventilation system.

Great room, fab facilities including spa. Very clean and quiet, had a superb sleep without any noise from the rest of the hotel.