Great hotel reception team service. Very polite and helpful staff. The room I had was bright and spacious, even though it was a little noisy outside.

It would be more perfect if the breakfast is more diverse

For the tourists any things you can find in the hotel and locate at city center. high recommend I will visit next time.

服務不好，自己提行李，自己叫車，實在沒有五星級的服務，我的客房前甚至停了工作車一整天！

舒適 餐點美味

酒店房间比较舒适，沐浴用品也很不错，位置也很好，走路不远就到商业街。去皇宫走路也不算远。但是酒店早餐种类比较少，但是很精致，早餐性价比不高。房间还是比较满意的

Super Lage. Tolles Personal beim Frühstück. Das Zimmer war großzügig, aber teilweise schon etwas abgewetzt.

La atencion formidable, limpio y cómodo. Buen punto para explorar áreas de interés.

I have issues with the daily making of the room and The room 420 is facing Atocha a very noisy street.

The room was large, very comfortable for three adults. Cleaners were very efficient. Staff in general very kind. Position super. Only thing that could be improved is hotel bar: very small and not not particularly inviting.

Lovely hotel, can’t really fault it. Location is wonderful, very central but not loud. Breakfast was wonderful, great variety and well stocked, staff were incredibly attentive. Reception staff were also great, on arrival our room wasn’t ready and they offered to prioritise it and call us when ready, our luggage was already in the room by the time we got back. Room was lovely and clean, bed comfy and massive, the only thing that was slightly annoying is that the room and the bathroom were very warm, we could not regulate the room temperature and had to resource to opening the window, which was a bit noisy at night, the extractor fan did not work in the bathroom

The room, the staff, the location, the breakfast… the hotel itself was beautiful and the staff was friendly and welcoming. I loved the place

zum 2. Mal hier… super gelegen, sehr gutes Frühstück, freundlich und sauber. Wir kommen wieder..;)

O hotel está muito bem localizado, com vários restaurantes e lojas em volta. Fui muito bem recebida na chegada, inclusive com um espumante de boas vindas pelo funcionário q estava na recepção e ele inclusive foi muito atenciosoem tds os momentos, assim como a moça q estava la tb no momento do check in, mas ele sem dúvida, diferenciado.Tive tds as socilitações atendidas ao logo da minha estadia. Suite maravilhosa (Junior Suite) e tudo muito limpo. Recomendo e ficaria novamente nesse hotel.

Hemos seleccionado este hotel desde 2018, por su excelente ubicación. Siempre nos recibieron muy bien y nos daban upgrade de la habitación. Más en esta ocasión y debido a las fiestas no nos dieron upgrade, y lo triste fue que la habitación que nos dieron tenía ciertos defectos, como la lámpara de la ventana, la cual estaba medio fundida, el auricular del teléfono no funcionaba y la puerta de un clóset no estaba en su riel. Si bien estas anomalías fueron en su mayoría solventadas, para un hotel de 5 estrellas ni siquiera debíamos darnos cuenta de ellas como huéspedes. Tal pareciera que no desean que regresemos🙁. Como comentario adicional, ya deben hacer una renovación del hotel, para que este adhoc a las 5 estrellas que ostentan. Esperamos que tomen en consideración los comentarios para mejorar. En cuanto a la atención del personal, esa ha sido amable y muy atenta como siempre, esa atención se ha mantenido y agradecemos que sigan así.

Mooi hotel. Alles op loopafstand. Bedden liggen heerlijk. Vriendelijk personeel. Ontbijt was heerlijk. Kamertemperatuur wel erg hoog in de winter.

We had a bigger room than we had booked. Had plenty of room to spread out. The hotel was clean and the staff was friendly. Location is convenient to get around to all the sights.

The room was stunning. Sloped wooden ceiling with a skylight. Felt special.

Excellent location, amazing staff and breakfast was superb!

Limpieza. El hotel está muy buen cuidado y como siempre, Jonathan nos recibió muy bien. También la asignación de la habitación fue rápida así como las personas de recepción fueron amables