Terrible service, huge disappointment overall.

The most disappointing experience in this hotel. Horrific service!

Noise of underground (subway) quite annoying, staff is nice, a very convenient hotel for tourists who need to travel by train.

Got a room with a window looking at some sort of dinning hall. Not the best view you could have with that price range.

Historical building Room is traditional type but room is big Hotel staff is friendly esp Laura is a lovely lady

Staff and facilities were excellent!

Lovely room, extremely accommodating staff, lovely food and drink. Gorgeous, historic hotel.

Das Hotel war top und seinen Preis wert. Einzig Sauna Feeling können sie nicht

I was given an “accessible room” and told this was an upgrade. While I understand these rooms can be slightly larger, it significantly impacted the overall aesthetic, especially as this was booked for Valentine’s Day. The room featured prominent accessibility fixtures, including a large red emergency strobe light on the wall, which wasn’t what we were expecting and took away from the atmosphere and charm of the stay. I think reception staff should clearly explain when an “upgrade” means an accessible room, so guests can make an informed choice rather than being surprised on arrival.

Comfortable bed, polite staff

Super hotel. Height of luxury.

Beautiful stay. Friendly staff, amazing room with comfortable bed. Breakfast was amazing and spa massage top class.

Excellent service throughout

Spotless room. Professional staff and fantastic surroundings

La chambre est plus grande que dans d'autres hôtels à Londres

Room was spotless and all the staff were wonderful and helpful.

Fantástica arquitetura de um prédio histórico totalmente recuperado e reformulado. Ótimos restaurantes e bares no hotel. Quarto enorme e super confortável (banheiro deixava a desejar sendo desproporcional em tamanhos

First rate

Clean rooms and friendly stagg

Small room with sloping ceilings so we kept bumping our heads. A huge television was set across one corner of the room which made it very difficult to reach the far side of the bed.