Terrible service, huge disappointment overall.

The most disappointing experience in this hotel. Horrific service!

Noise of underground (subway) quite annoying, staff is nice, a very convenient hotel for tourists who need to travel by train.

Got a room with a window looking at some sort of dinning hall. Not the best view you could have with that price range.

Historical building Room is traditional type but room is big Hotel staff is friendly esp Laura is a lovely lady

Fabulous! Seriously, treat yourself to this property. The decor, the service, and amenities are wonderful. Located in the St. Pancres station makes it perfect for travel. Staff are wonderful.

For a hotel that was as expensive as it was, there was no air-conditioning on a 95° day in London. Three days in this place with 90° heat in the room was awful. The staff did nothing to improve it. Additionally, the maid service was horrible. After day one, they opened up the drapes and allow the room to cook in the hot sun all day in spite of the fact that there was no air-conditioning and we asked that they keep the drapes closed. Additionally, no toilet paper was available after our first day, no hand towels were replaced, and the entire experience was awful very disappointed as this was our first trip to London in many many years.

Excellent value

Beautiful historic building, second time staying here, not cheap but the best things in life generally aren’t

My partner and I stayed for two nights to see a show and watch our team at Wembley. It has been a dream hotel for us, and we couldn't have been happier. Jackie checked us in and was incredibly helpful and friendly. The room was wonderful and overlooked the Eurostar, and it was one of the nicest rooms we have stayed in. Every member of staff we met was very easy to talk to and have a laugh with, which is not always the case for a 5* hotel. Breakfast is well worth the extra cost, and the booking office dining space is great. We can't wait to stay again, and it's down to the people who work there. Thanks so much.

Lovely hotel, lots of history that’s has been kept and preserved. Rooms were clean and modern

Stort rom, hyggelig personale

All good I will be back. An excellent hotel!

Absolutely wonderful staff - always welcomed back, they make me feel like family. Great location and easy access to everywhere from Kings Cross

Magnifique hôtel avec de succulents petits déjeuners anglais à la carte!

Friendly staff, gorgeous building, lovely spa.

This hotel is on a great location - so easy to get anywhere from here. The staff are exceptional. The front desk are so welcoming and engaging and bend over backwards to help. I will always stay here when in London

A lovely hotel and very welcoming staff. The bar and restaurant were very good and not too expensive. Only a quick trip so no time to use the pool, unfortunately. tasteful decor in the room, beautifully preserved building.

Get what you pay for and more.

Staff are attentive and breakfast is delish. Thank you for a nice stay.