Terrible service, huge disappointment overall.

The most disappointing experience in this hotel. Horrific service!

Noise of underground (subway) quite annoying, staff is nice, a very convenient hotel for tourists who need to travel by train.

Got a room with a window looking at some sort of dinning hall. Not the best view you could have with that price range.

Historical building Room is traditional type but room is big Hotel staff is friendly esp Laura is a lovely lady

與聖潘克拉斯車站同一棟建築，會選擇住這裡是被建築的外觀吸引，但入住後對酒店管理就感覺一般了，畢竟靠近大車站，出入的人會複雜一些，期盼的樓層管理並沒有，任何人都可以到門口敲門推銷，有點可怕！

Loved the spa and the history of the hotel. Room clean but as on top floor of Barlow house was very dark which I didn’t like much.

Excellent séjour

It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.

Breakfast served on cold plates so egg benedict stone cold by the time it reached my table. Surely not difficult to warm plates.

L’hôtel est magnifique pratique et le personnel est très bien J’ai eu une chambre pour personne à mobilité réduite, pas très pratique pour moi. Une petite fenêtre ce qui rendait la chambre triste, pas très cosy et avec peu de lumière . Cela reste tout de même un bel hôtel je reviendrais et j’insisterai sur la chambre à avoir.

Room is clean and large room by London standards

Beautiful building, excellent service with extremely helpful and polite staff. Alex was especially helpful in the bar and restaurant area, ensuring we had a memorable experience with our friend from the USA. The modern bedrooms are underwhelming, but spacious and well equipped. It's expensive, but as a one night stay, it's a real treat if you find yourself traveling through London.

Beautiful hotel let down be mediocre room, supposed to be premiere room - not! Dingy bathroom in need of refurb, empty shower gel, 2 tissues fluffed up to mask an empty box. What looked like wardrobe doors was an open maintenence cupboard. Paid just under £450 for room only, no breakfast, had better facilities in a Radisson for £130. Had stayed here previously and had a fabulous room for same price including breakfast, so I was disappointed. On the plus side staff are lovely

Beautiful building from the exterior but inside tells a different story. The staff were smiley but surly! The entrance reception area reminded me of a large Starbucks not a 5 star hotel. The corridor where our room was had artwork of ghosts and pictures of butlers and characters that could have been from Downton Abbey - very strange. The exterior terrace area was closed due to the weather (which was 21 degrees). We requested more tea bags for the room which never came and had to remind them at 2pm our room hadn’t been cleaned. There’s better places to stay for your money.

部屋はきれい 冷蔵庫が使えず、追加を持ってきてもらった。ホテルの食事はイマイチなので外で食べたほうがいい。

Amazing stay! One of the best hotels in London. Location and service fantastic,

Ok

Very helpful and friendly staff.

Super place to stay.