Terrible service, huge disappointment overall.

The most disappointing experience in this hotel. Horrific service!

Noise of underground (subway) quite annoying, staff is nice, a very convenient hotel for tourists who need to travel by train.

Got a room with a window looking at some sort of dinning hall. Not the best view you could have with that price range.

Historical building Room is traditional type but room is big Hotel staff is friendly esp Laura is a lovely lady

Staff are attentive and breakfast is delish. Thank you for a nice stay.

Attic room feels rather ordinary. It was nice enough but not worth the money.

Room adequate, but not exceptional for this Hotel rating..eg.dirty stained mirror . Good staff, amenities and of course location.

The room itself was clean but there was a wet towel left in the shower and the mini bar was also not cold so we couldn't have anything from it as it was all warm. We did tell Reception and they said they would send an engineer to the room to fix it but they didn't. That was disappointing, as was the wet towel, I wouldn't expect that in a hotel of this calibre.

The hotel was stunningly beautiful and the staff were amazing. Our room was a good size for a family of four. The pool is small but was a cozy and welcoming environment to relax. We especially liked the sauna, steam room and jacuzzi.

The most practical hotel for short business trip from France.

Don’t know

Great stay, Laura at front desk was brilliant.

What an amazing and beautiful location. Do yourself a favor and spend the money to stay here at least once. You will not regret it. All of the amenities are wonderful, the staff is impeccable, and the property is beyond gorgeous. I splurged for my 60th birthday and did not regret a minute of it.

The staff were extremely helpful. The property hoops very grand but a bit dated. Perfect for international Euostar Travellers as you can access the St Pancras International station from inside the hotel. Overall a great stay.

The issue I have is the mice in lobby. The room was fine and the bar area is good but the mice…..

Very expensive for what was in offer. Lunch was very expensive not great food shame lots of staff not great attention to detail first thing told need your table back. Seating uncomfortable in main bar.

Very clean

Staff and facilities were excellent!

Lovely room, extremely accommodating staff, lovely food and drink. Gorgeous, historic hotel.