Though GPS directed our car to the tourist coach parking lot at the back, the hotel is just beside the motorway service centre with several restaurants in it. As customer of the hotel, we can buy £10 worth of coupon at £7.5 and the coupon can be used at nearby restaurant. The family room is also spacious, though the nearby gas station charges comparatively higher than other gas station

Staff friendly. Great location for getting the shuttle/ferry. Clean. Bit dated and not very soundproof. Could hear the tv/music in other people’s rooms

Lots of nice touches, unexpected in a basic motorway services hotel: drinks & snacks available 24hrs in reception, help yourself to tea & coffee supply top ups.

Value for money

Wasnt over keen on staff was quite noisy wouldnt stay in a days inn again

Great room, great stay.

Room was clean. Had tea making facilities and a hair dryer. Bed was comfy.

Staff are lovely and the room was fine, though old fashioned without usb power ports.

Area as shops, parking is free. Staff are friendly.

Room was very cold. Good staff

Great staff. All good.

Clean comfortable room, cheerful and helpful staff. There was a problem with the lights in the first room I was given, but I was then given the neighbouring room and had no further problems.

Good

The towel rail did not work and was grubby. There was no bath mat and minimum towels for our needs. Toilet tissue ran out on our second Day. AM. The staff made up for it in spades very friendly and approachable

Friendly staff, clean room and free parking

The staff were very friendly and helpful

The beds were very comfortable. The receptionist was very friendly and helpful. Only negative was bathroom very out dated. Ideal stay for what i needed

Good points are, the room was clean and the staff are great. It's on a service station so it's quite convenient too. Bad points are, it could really use an update. The carpet in the room was worn through in places, the window didn't seal properly so there was a cold draft most of the night (while it was -2° outside) and my bathroom smelt of urine even though it had been cleaned (even more so when i swithed the heated towel rail on) and the shower head had a lot of limescale on it. All in all you can see they really make an effort here even if the company won't spent money to fix the place up.

You get what you expect for the price you pay. Staff were friendly enough. Bed was comfortable. Room was generally clean, albeit very tired looking. Strong smell of cigarettes in the room was the main downer, although a reasonable effort was made to get rid of it. Lights worked. TV worked. Coffee, tea and biscuits available. No sockets by the bed - a sign of how old the hotel is.

Room was very clean staff were pollite and friendly