Fabulous Staff!!

The front desk staff provided exceptional service. Everyone was genuinely friendly and welcoming. Our room was spacious and clean. The street noise was a little loud as a concert finished up nearby but it did not disrupt us. The location is perfect!

Excelente localização, dá para ir a pé para vários lugares turísticos. Quartos limpos e espaçosos. Único ponto ruim é o café da manhã que não é incluso na diária e muito caro, mas como tem um starbucks próximo, você pode comprar o café da manhã lá .

The room was clean and staff was great

Staff we're very helpful, friendly and professional rooms were spotless and clean had no issues at all, price is a little steep during weekends considering no breakfast or valet included.

We recently stayed at the Le Germain Hotel in Toronto and have very mixed feelings about the experience. On one hand, the hotel itself is exceptional. The location is unbeatable for exploring the city, the rooms are beautifully designed and comfortable, and the breakfast was truly high-quality and delicious. However, our stay was significantly marred by a major safety and service issue on Saturday night. A fire alarm went off, forcing us to evacuate into the cold night in our pajamas. While alarms happen, the complete lack of communication from the staff was incredibly frustrating. We were left standing outside with no updates, no information on what was happening, and—most importantly—no one ever officially told us it was safe to return to our rooms. Because of the stress and the cold, we lost a significant amount of sleep. We ended up sleeping in the next morning to recover, which caused us to miss our scheduled morning excursion. It is a shame that such a beautiful property is let down by poor guest relations during an incident. A little communication would have gone a long way, but being left in the dark on a cold night was unacceptable. I hope management addresses their protocols, as the "silent treatment" during an emergency is not what I expect

Very clean and modern rooms. I would definitely stay here again

perfect location for us.

The hotel is the perfect location if attending an event at Scotia Bank arena or if just needing a central Toronto hotel close to the cn tower.

Always amazing place

Super helpful and friendly staff leading to crisp and clean modern room. Location second to none if attending event at Scotiabank Arena.

Excellent experience

First time time staying in this hotel. Honestly was beyond my expectations from check-in to the room. Will definitely be going back and will recommend to all that ask when visiting Toronto.

Quiet. Classy. Conveniently located.

Always enjoy staying here. The staff have always been welcoming and helpful, and the hotel is lovely and in a great location.

Great space and location. Modern clean room.

Great staff, amazing location!

Super nice, clean Hotel.

Clean good location

I love the fact that I could get around town without having to step outside in the cold