The hacienda is an amazing natural place in the tropical forest and there are many animals and insects atound. Its understandable and very nice but there should be a warning. I found scorpiona scorpion inside the reception area and different spiders inside the rooms. It can be dangerous for small kids. The room was comfortable and the whole experience was an adventure. The staff was friendly. I wanted to use the pool in the early morning but i had to wait because they were cleaning the pool and because the person responsible for the towels was not available, even when it says that the pool is is open from earlier.

The best hotel, 5 stars in everything. And the convenience of being so close to the pyramids is priceless.

Is beautiful. We loved being there. Thank you!

Fabulous setting in the jungle , a beautiful sanctuary. The food was fresh and flavoursome. The pool was a perfect size and temperature for an afternoon swim in the rain. The turtles were cute and hungry. The manager was exceptionally knowledgeable and his English was clear and concise. A pleasure to have a discussion with. We booked the 90 minute spa session and were disappointed. The treatment price was top dollar anywhere in the world, and the service did not even come close to value for money. A few strokes and some body product painted on covered with leaves. The girls were chatting and giggling for at least 10 minutes of the treatment. We lost our vibe due to the distraction. We would stay again however do not recommend the spa until the owner invests in training. One other thing, we think the water in the room should not be charged for.

Prime location, beautiful spaces, helpful staff, and comfortable mattress. Spa services unique and fulfilling, food delicious and not overpriced. Overall would stay again. What they don’t tell you up front is that you can’t bring any outside food or beverages, and this includes bottled water and leftovers from restaurants. I understand they want you to get drinks from the bar and food from the restaurant, and all their tap water is drinkable. However, there’s a small fridge in the room and you can’t even cool down water to take on your day trips off the property. Luckily, they sell large bottles for only slightly more than the grocery store and we convinced them to freeze the water we bought from them in their freezer so that it stays cold longer during the hot and humid day.

An oasis of calm with food.

Place is beautiful Restaurant a little pricey but good

The setting is genuinely remarkable — colonial architecture wrapped in dense jungle gardens, with a beautiful pool and staff attentive enough to pull you aside and show you a nesting owl. That kind of place-specific magic is hard to manufacture. But the experience has real rough edges. The rooms feel dated relative to the price point, and the walls are thin enough that you'll know your neighbors intimately. More frustrating: several sources still describe direct access to the Chichen Itza archaeological zone, which no longer exists — worth knowing before you book. Small operational failures compounded this: taxis requested but not followed through on, and notices about outside food and drink posted with a tone that doesn't match a property at this price tier. The restaurant leans expensive, particularly for wine, which matters more here than it would in town given how far you are from alternatives. The birdwatching program looks excellent, but was booked for the time that worked for us. Book early or confirm availability on arrival. Thin walls, but rooms are spotlessly clean. If the grounds and atmosphere are your priority, you'll find them here. Come with adjusted expectations on the rest.

Adrian at the front desk was exceptionally helpful and friendly! He got us a guide for Chichen Itza the evening before spring equinox, and arranged an early breakfast on our departure day. The grounds are really lovely, next time we will book a bird watching guide!

Beautiful spa like restful hotel - colonial style and one we’ve already stayed at and will come again. Gorgeous food too

This property is stunning, the gardens are beautiful, everything is clean and the staff are very attentive.

Every person (and one friendly dog named Rocky) at Hacienda Chichen-Itza is helpful! From an early check-in, to the front desk manager who made sure we had a lovely table for two during our one-night stay, to the servers, we had exceptional service. The pool is Olympic length I think, and great for lap swimming or just floating under the palm trees. The setting is unique and peaceful. Come to see the Mayan ruins; stay to enjoy being pampered.

Tout était parfait. Mention spéciale pour le jeune homme qui a fait le check in. Efficace et très sympathique. La qualité de la nourriture et du restaurant est parfaite.

A tropical paradise and wonderful staff.

Lovely the staff was superb. The grounds are beautiful

Great menu for all meals. Fresh and tasted wonderful. Staff was very friendly and helpful.

La Hacienda está muy bonita porque tiene mucha vegetación y está agradable. El cuarto donde nos hospedamos estaba normal, nada sobresaliente y sin TV.

Excellent hôtel pour aller visiter le site historique de Chichen Itza. Mention spéciale à la magnifique piscine, parfaite après une visite du site historique.

What a lovely lovely place, it really takes you back to old school colonial architecture and living. The hotel has developed a wonderful eco friendly hotel with a beautiful garden and pool that should be enjoyed. Food was wonderful and so nice to see that they produce as much of their own food as they can and where they’re unable to, they source from the local community. Our only comment would be that if you were staying for more than one night, the beds are small for 2 so as a family it’d be worth considering 2 rooms but it really didn’t detract from our stay.

Beautiful 😍