Friendly staffs, good service and comfortable

Clean, nice staffs with good service!

Service is ok, facility needs improvement, The fridge doesn't work.

房內無線上網一直連不上, 請前台協助兩次一直沒派人來, 最後直接拿筆電到前台尋求協助才發現原帳號只限一台裝置使用. 前台後來有多給一組上網帳號, 但整體服務已有不好印象

飯店附近就有個小MALL,生活機能方便。

Got a room that was senior friendly. The shower was broken and found out while taking shower. Water splayed all over the bathroom.

Room was good. Front desk were helpful but we had to call multiple times to get things done. The floor staff did not understand even basic English. Even one word.

The breakfast buffet during my previous visit had a very limited menu and was not very tasty. The lunch and dinner buffets are far more expensive than those at other five-star properties and even significantly higher compared to other Radisson properties. The service staff were generally sweet and helpful; however, one manager, Mr. Ashwani Pandey, behaved quite unprofessionally. During the New Year’s Eve gala buffet, we had purchased one couple pass and one adult pass with unlimited IMFL. We were one couple with one child, and both adults ordered drinks under the fully paid adult pass. After my wife had just one drink and ordered another, Mr. Pandey abruptly stopped us from ordering any further drinks for her, which felt extremely rude and embarrassing. When I reminded him that we had paid in full for an additional child entry pass, he then offered to adjust the price of the drinks, which he had initially intended to charge us for. His initial behaviour reflected very poor customer service. Apart from this incident, the rest of the experience was fine. Room dining service was good, and the pastry chef is truly talented.

NA

All very nice

All of it

Good

Na

Stay was comfortable

Pool area was wet, I slipped and s

Breakfast was very limited with poor choices . good for tea and toast only

This is the worst experience i had with any hotel ever. I have stayed in various hotels before but never seen such terrible service , facilities and rooms. The room was dirty. We asked for a fan at least 10 times because there AC was not working properly. Zero service. The lobby manager was very rude. Overall pathetic experiece for the kind of money they charged.

Nice property

Some hairs lying on the floor; No hand towels, No slippers. However good front office service and good breakfast. A tired looking property which needs refurbishment.

Cleanliness was lacking. Found hairs on the floor. No handtowels. Pillows were hard. No bath slippers either. Breakfast was good. Front office excellent. Very helpful. Car parking valet scratched my car. Saw it later. Very disappointing.