Late arrival, suite booked sold, arranged a disable room and changed the next day valet car parking cannot collect car Intruders in pool shall be controlled Single ladies in main lobby at night

Beautiful hotel, nice room and attentive crews. Very close to attraction. We have a great stay !!!

birthday cake for my daughter

The staff was not accommodating to our needs.

Priscilla and Olga in the club lounge are absolutely fabulous

Attentive staff, particularly in the club lounge.

Excellent service and hospitality which made my wife to visit here again next time.

Very clean. Amazing service by staff , enjoyed the stay very much

Attention to detail Epoch bar/lounge - dynamite food and drinks

From the moment we arrived, the Ritz-Carlton exceeded every expectation. The level of hospitality, attention to detail, and genuine care from the staff made our stay truly unforgettable. Every interaction felt thoughtful and personal, the service was flawless, and the atmosphere reflected pure elegance and comfort. This is luxury done right—where excellence is not just promised, but consistently delivered. We cannot wait to return and create more beautiful memories. Highly recommended! If you’d like, I can tailor it to a specific Ritz-Carlton location, mention club lounge, concierge, staff names, family stay, or a special occasion.

A great stay as always!!!

I have stayed at multiple Ritz-Carlton properties around the world, and by far this was the worst one. Not comfortable bedding, not welcoming hospitality — just a very mediocre experience overall. The pillows were completely flat, like sleeping on a business card, and the bedding was beyond uncomfortable. We barely slept. This is NOT 5-star quality. The hotel feels outdated, but the management was the real problem. We were promised a Christmas dinner reservation, spent time giving all our details, and were told it was confirmed — only to be told later it was “fully booked” and our reservation had been given away to non-guests. On Christmas. Then we were told a manager would contact us. That never happened. To make it worse, we visited friends staying at the St. Regis for the same price and were honestly shocked by how much better their experience was — from the rooms to the service. The difference was night and day. Dishonest, disorganized, and zero accountability. This Ritz does not deserve a 5-star rating. Extremely disappointing for a brand that claims luxury.

Hot tub was great after a night of dancing.

Excellent spa experience

I loved ever minute of my stay.

We had a wonderful stay recently, spending 5 days at the Ritz-Carlton. Our Club room was spacious and stocked with all the comforts of home. Our cleaner made it impeccable on a daily basis. We also experienced such welcoming warmth by the staff in the Club Lounge with special shout outs to Olga and Fernando who gave exceptional service to me and my family. Our children loved their hot chocolates topped with marshmallows!! Thank you as well to Armin who checked us both in and out graciously, assisting us with our questions. And finally to Paul, who drove us to destinations on occasion who had the most amazing recommendations on restaurants around the city! (and perhaps Montreal where we may try the Ritz in future!)

One of the best hotels in Toronto

Wonderful!

Nice CN tower and lake view

Embarrassing how long we had to wait for room. We were told 3 times it was going to be ready and it wasn’t. For a high end hotel I would not recommend it. I was offered nothing!!!