综合评分和评论 Hotel Smeraldo

Poolen på bilden är en barnpool, kan vara bra att veta, vi fick dock tillgång till grannhotellets vuxen pool när jag ifrågasatte vart vuxen poolen var. Magisk utsikt från balkongen över sjön

We booked a room called "Panorama laterale". When we walked into the room, there was no view. Nothing! A big tree, roofs, maybe 5% of it was a view on a far mountain/sky above the lake. But no lake! We went back to reception, saying that we paid extra for the "partial view", but there was nothing to see. We asked a refund, or a room with the view. He said at 5 PM he could do nothing. He had 2 rooms with a full view, but he could not give one of them to us. We asked for a manager. He called her (Concetta). She said the same - nothing they could do! My husband asked to talk to her, and she was mad that we bothered her after 5 PM. 1 hour later they said we could have the panoramic view room for 150 Euros more! It was on the 1st floor, view on half-naked people on the beach. We refused to pay extra for something we were supposed to already have with our booking. We kept the same room with a view on the roofs with no refund offered. In the morning, during breakfast, my daughter asked for orange juice. They said they did not have it, and my husband asked to show what juices thy had in the cabinet. While reaching there, one juice carton fell on the flour. 2 min later manager Concetta came to our breakfast table and told us loudly to leave the hotel in 1 hour (humiliation!), no second night stay. My husband explained what happened at breakfast but she said he was lying! Expedia, the receptionist said their PARTIAL VIEW rooms are like that -no view! Don't sell their rooms as with view

Area over looking the sea is great, until you try and get out, hidden steps help. Although no major issues, it did feel that you were over paying for the room quality and breakfast, however, from a location perspective it was a 20 minute walk from the centre of town which made things relatively accessible. Pool is very much a toddler pool.

Cozy hotel with the possibility of both swimming in Garda and in the pool. The neighboring hotel's pool is recommended (available to this hotel's guests). Parking options in the area. Very tight and the car got really dirty from birds. Cozy center within walking distance. Expensive restaurants so bring your own big wallet.

Ett överraskande BRA litet hotel Bra miljö.Bra bemötanden. O mitt i hela turistmiljön med sevärdheter restauranger o mm Hitt kommersiellt att åka igen.

Lage ist Top, Personal sehr freundlich.

Virkelige ubehagelige daner ved indtagelse af morgen mad. De styrtede rundt og larmede konstant trods det at der kun var 6 til 8 gæster. Receptionen kunne godt spares væk kunne intet engelsk og vidste ingenting men derimod kæmpe ros til receptionen på Paul. Ingen afgang til de 7 meter strand der reklameres med. Skulle kravle over skarpe sten og cementklodser fior at komme til sand til højre eller nabo husets stige til Venstre søen. Ikke særligt rart

Da evitare

grazioso albergo a due passi dal lago e da Sirmione

Ottima posizione, camera molto spaziosa, parcheggio comodo

Struttura tranquilla, a poche decine di minuti dal centro di Sirmione raggiungibile con una facile passeggiata, ben tenuta, colazione ricca e variata. buona pulizia.La Reception, in diverse fasce orarie non è presidiata per cui occorre rivolgersi ad un altro hotel situatao di fronte, non è comodo.

Das Hotel ist sehr sauber, die Zimmer waren groß, das Bad ebenfalls. Das Frühstücksbuffet war hervorragend. Das Personal war sehr freundlich und hilfsbereit. Wir waren einmal im Partnerhotel beim Abendessen. Das Essen war wirklich sehr gut, nur das Salatbuffet nicht sehr üppig. Der 'Pool war nur ein Kinderpool, knietief und der Zugang zum See quasi nicht vorhanden. Hier kann man jedoch beides im Partnerhotel auf der anderen Straßenseite nutzen und ist somit nicht als negativ zu werten. Ich würde das Hotel auf jeden Fall weiter empfehlen und auch wieder buchen

The lake view is stunning and it is so peaceful to sit right next to the water! The hotel staff were very helpful and went out of their way to make our stay comfortable. The hotel is a ten minute walk from the old town, which was a huge upside to our stay. The hotel would benefit from a bar with a coffee machine for the evenings- however, La Paul, the hotel adjoined to this one, does have this.

Det har ett helt ok hotell. Inte fantastiskt, inte ofräscht. Precis... lagom. Sen är ju läget som det är vilket gör att priserna trissas upp. Plus för frukosten.

Empfang leider Katastrophe. Kaum besetz , die Damen arrogant und keine Hilfe, Informationen und Antworten auf Fragen. Frühstück jedoch gut und das Personal sehr nett. Zimmer sehr sauber aber im Bad leider keine Ablagemöglichkeit

Lots of ants, do not leave food or drinks in your room, lots of dust, old furnitures, For famililys with small children, you can not move the bed to the wall because the night stands are attached to the wall, good breakfast and frienldy straff. But we will never stay at the hotell again.

Alles sehr alt und schmutzig... Personal freundlich

Reception staff very helpful

Posizione molto comoda a due passi dal centro. molto bene per il parcheggio compreso perchè in Sirmione i prezzi dei parcheggio pubblici sono assurdi. la colazione molto buona, tutto fresco. il personale gentile e disponibile. noi abbiamo soggiornato nel hotel smeraldo e dopo aver fatto il check in all'hotel la paul, abbiamo raggiunto l'hotel ma abbiamo trovato la reception deserta, non c'era nessun ad accoglierci. peccato per questo, inoltre non è molto sicuro. per il resto tutto bene. camera spaziosa, pulita e accogliente. consigliato per un soggiorno breve.

One of the best hotels we've stayed in recently - Ambra on reception was fantastically helpful, and everything worked wonderfully - great breakfast, cracking location, we loved being able to use their bikes, and the sunset from our balcony on night one was stunning. Would happily return to this hotel in the future : )