综合评分和评论 Warwickshire Park Hotel Kenilworth by Belvilla

We booked this hotel as it seemed near to where my uncle's funeral was being held. after driving around for almost an hour we found it. 1st sighting it looked lovely from outside, and once inside it was obvious it is being renovated. The reception desk manned by 2 people who did not appear to know quite what was going on they had me down for 3 bookings (only 2 made) said need to be paid for (was paid by c/c) then told I had already checked in approximately 40 mins prior to my arrival. They had put another guest in our room. Went for a meal in the pub area, on menu 4 choices of curry or a lamb dinner. Choose curry ate it but not hot and not very nice. Breakfast was a farce, no bacon, eggs over cooked, beans n tomatoes cold, Crossoints cold, the next morning was no better. The table where the tea/coffee was served was disgusting very dirty. The 2nd morning there wanted to shower, the drain was it was black muck and clogged with hair the sealant was mouldy, no shower taken only got washed. It is sad to say the 5 star on the door needs to be removed and the kitchen bringing up to standard asap or closing down. The staff have not got a lot of idea what they are doing they all appear to do be doing all types of running it from cleaning, to serving in the bar and food, to reception. They need more staff in all areas bring it up to standard before advertising via 3 areas which makes booking rooms very difficult, and a much better understanding of the English language.

I arrived at 10pm and was told that they did not have my reservations and that the hotel was full bar one room for which I would need to make a bank transfer in spite of there being a clear written sign at reception that they only took credit cards. I did not have sufficient detals for the transfer so at 11pm I drove 1hr to Loughborough and fortunately found a room at Premier Inn. So 1/10

Whilst the bed / room was comfortable, the whole hotel is ready for a much needed make over. The bar had run out of all lagers/ beers , the staff didn’t seem interested in serving at the bar, I had to continually seek someone to serve what drinks they did have. The tea was appalling at breakfast. It’s such a shame as the place looks lovely from the outside.

The staff on reception at check in (Jagadeesh?) was fantastic! Super helpful and really supportive. However, my room wasn't properly cleaned at all during my multi-night stay. Coffee / milk etc. not replenished and the towels were not changed. The shower on the Friday morning only produced cold water and I wasn't told the boiler wasn't working (or that it had been fixed by the Saturday morning). Additionally, the breakfast claimed to have vegetarian options, which I asked for at check in, (e.g. veggie sausages), but nothing appeared any morning apart from what was already out for everyone. When I asked the staff on duty they just said ("there are scrambled eggs and beans!"). Car parking was ample .

On arrival I checked in 30mins early which was good but on checking into my room, the only window was a skylight as I appeared to be in a dormer king bed. When returning to my room I attempted to shut the window with no luck, so reception came up and he said it was broken but the hotel was full so couldn't offer me another room. The bath ran very slowly making an extremely loud noise which I took a video. On speaking to reception at 9am the gentleman on reception was very apologetic and said he would seek a compensation refund for me but if I could also contact customer services. The phone number for customer service that they messaged just cuts off when you pick option 3 to chat. I am still waiting a refund. Out of the 3 rooms my family booked only 1 was as described. My parents room was a view of a hedge and the window also didn't shut. These are very old windows. Only plus was that the bed was comfy, 2 singles pushed together. The app won't let me upload my photo or video.

I strongly advise against staying at this hotel! As soon as walked in, we encountered numerous issues, including no hot water, a non-functional toilet, and unwashed sheets from previous guests. We vacated the room shortly after entering and requested a refund. Additionally, two other guests were at the front desk, also disputing their rooms and requesting refunds. The manager initially agreed to process our refund through Expedia but later denied all claims, asserting that we were attempting to cancel our accommodation without valid reason. This experience was unprofessional, extremely unpleasant, and the manager's dishonesty and attitude further exacerbated the situation. When we left the hotel, the other customers there had called the police as the manager was lying and refusing refunds for other guests

Don’t do it. Felt like student accomodation

Room service was available but very expensive tray charge so didn't order any. Beds could have been more comfortable as they were a bit hard. Booked room with shared bathroom by accident but was able to change to another room for a price.

Will not be returning here again

This is a truly awful hotel, that looks like it’s being run by people who have no idea what they are doing. Where does one start? Well, having had the misfortune to stay there, my advice would be, to start to look for somewhere else to stay. My room was clean and comfortable, but that’s about it. I’d like to give it zero stars, but that’s not allowed. I’ll give it 1 star, but only because I saw what I think were a pair of partridges on the lawn outside my room. I checked in and had to go back to the reception 3 times, because the keycard wouldn’t open the door to my room. Went to have a meal, the bar had 7 beer pumps on, but only 2 were working. The only choices of food were 5 different curries, mine was probably the worst curry I’ve ever eaten in my life. I’m not surprised they wanted paying, before it had arrived. No starters or deserts, were on offer. At various times I saw what might have been various members of staff hanging around, but equally could have been the mates of the bloke on reception, scruffily dressed, with mobile phones clamped to their ears. Having now read the reviews, I’m glad I didn’t order breakfast there.

Absolutely terrible

Broken electrical item had to switch rooms don’t know why they did not have spare replacement equipment it is a big hotel

The staff were very efficient, friendly, attentive. The room was amazing

Not great, have stayed here before in the newer rooms which were fine. this time i was in an older part above the pub. Room wasn't very clean or well maintained, nor were the corridors or stairs leading to them. The power socket next to bed didn't work. It was late by the time i got to my room so couldnt be bothered to raise anything with the staff. When i checked out nobody asked if everything was ok, i might have fed the above back but the check in staff seemed fairly harried and disinterested. When i arrived it took over 30 minutes for my room to be prepared, I wasnt offered a drink or anything, but I was offered to upgrade my room for £20 to £30 as i had booked a shared bathroom. Presumably if the possibility of a room upgrads was there, there were other rooms Icould have been given rather than wait.

We had stayed here previously, but this time left a lot to be desired Breakfast, sausage so undercooked it oinked Bacon, fried to a crisp beans luke warm Never saw any staff during breakfast Room was comfortable and clean A staff member opened the door around 11pm on saturday night, no knock no excuse me, and left it open For £45 a night it was ok, wouldn't eat there

Bad

waited one hour at reception to check in room smelt of urine with urine stain all over the mattress carpet in the room was dirty mold all over the window manager does not care about anything told me he was putting me in a nice room pictures will show you haw nice the rooms are there

A basic hotel with a skeleton staff, giving the impression it had just been taken over by new owners. The rooms and bathrooms were dated, suggesting this hotel's heyday was in the 1990s, and need an extensive refurb. The staff were not fluent English speakers and appeared to be learning their jobs. I didn't see any female staff. But all the basics were in place - clean sheets, comfortable bed (my double was actually two singles clipped together and the mattress was smaller than the base!), kettle in room, hot shower and soap available.

Despite the name, this hotel is not in Kenilworth, but in Hasely. Nice old building, but difficult to access the bedrooms, which do not have their own bathrooms. My room had not been cleaned when I arrived. Rooms are very sparse, not even a bedside table or lamp. Hotel had the unique combination of the most expensive but worst quality breakfast I've had anywhere.

This property was easy to find. Was a stop off on way home for one night. Large room which was clean, with added bonus of a fridge. Large shower. Only issue was thevIT system was down and no key for room. After a 5 minute wait for receptionist to call someone( no explanation of this) we were let into the room. Luckily we were not going out or leaving the room otherwise this would of been an issue! There was an onsite bar & restaurant, but we did not use these as we had brought some snacks with us. I would stay again. Good price for what we needed. They do appear to clean rooms late as there was dirty linen in corridors but this was removed when I looked later.