amazing location , unbeatable views bathrooms need upgrading

Firstly this is not a 5 star hotel. 10-15 years ago maybe it was but this hotel is badly in need of some maintenance. Everything looks very tired. For instance our room (upgraded to what they call a villa as the main part of the hotel was closed) might have been a hi tech facility years ago but not now. It had a CD player in there which says everything. There were over 40 light controls with no explanation as to what they did. There is no WiFi in the room despite what the hotels.com description said. Reception said they were changing their supplier but I note a review from April said the same thing so I don’t think that is true. There was a nice infinity pool ( the hotel has a great view) but used by the pigeons to drink and bathe so not that hygienic. I consider this hotel is mis sold on hotels.com. None of the eating options apart from the restaurant exist (at least at this time of the year). There was a bar but it was never in use. Please review what you say on the hotel particulars as it is just not correct. As a result this hotel is way way overpriced for what it is. Can I say anything positive? Well we ate in the restaurant one evening and the food was very good. Breakfast was ok too but overall a poor value and very disappointing experience

Hotel itself was beautiful but some parts of the rooms were dated and needed to be updated. There were a lot of light switches and it became confusing at times. The view from the hotel was spectacular and the hotel staff was very helpful and friendly. I would recommend staying there.

Food staff rooms everything was excellent

The best view ever

Great staff who are working with what they have and doing what they can, but this hotel seems to have been neglected for a long time. No WiFi, run down plumbing, electric and fixtures, pools being filled with garden hoses and covered with pigeons, and half of the hotel is closed down, creating an eerie feeling. The one small elevator down that is still operating (out of 3), which is required to exit the property, is old, run down, and takes you to a graffiti-filled, filthy, unkept and very gloomy corridor out to the public street, which then still requires a long way to go down to where life begins again. I hate to give bad reviews ever, but these issues need to be addressed if you want to continue charging the highest prices in the area per night. Please bring this beautiful structure back to its glory days.

This hotel was the best in the area. Elevator from the hotel to the tow as convenient. Staff was so responsive, breakfast delicious and view amazing. It was a relaxing few days. Castles all around made it interesting. Wineries 40minutes away.

It’s a great property in a great location. It has a great pool and amazing views. Rooms are spacious as well. I’m not sure if they were short staffed but the trash from rooms was in the hallways multiple times. The breakfast was unappealing with bees and flies hovering over the food which was left uncovered for the most part. Service at the restaurant was nonexistent. It was an expensive hotel so I would say I overpaid based on the above observations.

Great location, stunning view, adorable staff

Controls such as lighting in the room were confusing. Some of the furniture is dated.

Title: Beautiful Views, Worst Luxury Hotel Experience – Three Room Changes in Two Days The location and view are stunning — but everything else about our stay was a major disappointment for the price. The property feels 20+ years out of date, with lighting, electronics, and fixtures often broken or unusable. We were moved three times in two days: Room 1: Front door wouldn’t lock from the outside, so anyone could enter when we left. Lighting barely worked, the private pool had no ladder or steps, the bath jets didn’t work, and there was no Wi-Fi. Room 2: Air conditioning was broken and never cooled the room despite repeated complaints. Bathtub water ran brown, leaving a ring around the tub. Room 3 (same day as Room 2): Finally had working AC, but still no Wi-Fi, the fridge didn’t work so all drinks were warm, and the steam room never heated properly. Basic essentials — security, air conditioning, water quality, and functioning amenities — were ignored or mishandled. We even accidentally left behind cash, credit cards, and ID upon departure, adding to the stress. Yes, the views are spectacular and the rooms are spacious, but with this level of disrepair and lack of service, it was one of our most expensive and most disappointing hotel stays ever.

The property is stunning! Pools are well maintained and perfect!! The breakfast is amazing with so many options. You can get filtered coffee or freddo coffee of your liking. The property needs maintenance. It is not worth the price they are asking. They rate it is a 5 star hotel and i can definitely see that it was this in the past. But they haven't updated things and it's definitely not a 5 star. The elevators to the main town were broken. So the hotel had to call us a taxi to get back up. They had no wifi in the rooms. They said it was broken but only worked in the restaurant. They need to bring the price down to match the condition of the place. Beautiful views!! Staff were amazing.

Beautiful property but seems to be neglected. No wifi in the rooms, not enough furniture on our large balcony. Couldn’t figure out how to turn the lights on and off. The location and the view were breathtaking though and the staff did their best.

Amazing view & pools! Great staff that was very helpful!

The views of the city are incredible. Food was amazing and service was excellent. Private pool was a nice touch. However, they should have a skimmer available so guests can get rid of debris in the pool. There were also alot of butttons in the room that did not work. There is an elevator that brings you closer to the city but you need to be prepared for significant walking up and down steps to get to the other main parts of town. Overall, we are very happy we chose to stay in this beautiful spot.

Beautiful position and staff very friendly but maybe come in peak season when it’s better prepared. Very frustrating that no wifi the whole 4 days we were there and had to pay for our own e sim to get any reception

Amazing views Great staff and really cool architecture of rgw hotel

The amazing situation with a beautiful garden is a strong good point. You can admire the sightseeing which is really a must.Some regrets about the no WiFi! The 2 pools are great and the

This hotel is extraordinarily beautiful. We had a minor issue that received immediate attention. The staff and service were kind and helpful. Highly recommended.

Vue incroyable sur la mer. Petit dejeuner top. Restaurant bon mais pas non plus exceptionnel. Parking super. Personnel serviable. Bémol, : piscine froide dommage.