schönes Ambiente, nettes Personal, das Zimmer war recht groß. Frühstück war sehr gut und reichlich.

Vriendelijk personeel, geweldig oud huis, statige oprijlaan, prima plek en superieur eten, of je nou een pizza of a la carte eet, de keuken is super

Met our needs

.

We stayed in tower for 2 nights - quiet and spacious room. Lovely old house on outskirts hawick. Pet friendly without additional charge. Doors were lying open to other rooms and they all looked lovely. Unfortunately restaurant was closed on both the sat and sun which didn't know until after booking. We had eaten there before and were looking forward to trying again. Hotel is about 30 min walk to centre where a few other choices (although limited off season on sun). Is a nice path along river. Small touches would make a difference though to experience - showing guests to room on arrival and asking if they need any help (vs just being handed key); replacing worn items; ensuring a hairdryer in room; upgrading artwork and accessories to reflect the creativity in the area - (consider showcasing/ supporting elocal artists work); have some real plants instead just artifical; fix broken handrails and paving on the paths in the grounds. Breakfast was fine as had choice cooked items although was more limited than i've experienced elsewhere in similar class hotels e.g. smoked salmon and poached eggs was just that rather than eggs benedict. Appreciate it is hard in this industry but it is the small touches that you remember that would push it up a star.

Ja

Good rooms good food good price

The property looks a lot more impressive from the outside than it does on the inside. The room we stayed in was tired, and dated, and looked in need of a refresh. The room was small, and as with a number of lower market hotels there was no mini fridge. Only being there for one night we could live with that, but for a longer stay it would have been a nice option to have. But the main problem was the noise. We could see that there were not many people staying at the hotel, by the number of cars outside, but for some reason, they appeared to have put all of the guests into the same area of the hotel. Now I get why you might do this to make things easy for the cleaner, but thats a problem when you have very thin walls and poor sound insulation. You could hear people's conversations, people walking about, and we had the lovely experience of hearing one of the guests with a hacking cough, coughing all night (at one point I was going to get up and ask him if he wanted a drink to help his throat). As if that wasn't enough the wind got up, and every time the wind blew, there was a door banging open and close somewhere in the hotel. Coupled to this, the wind rattled the windows against the window frames, leading to a symphony of noise throughout the night. When we checked out and left in the morning the member of staff (when she turned up at the desk) didn't even bother to ask how our stay had been. The funny thing is that it wasn't even cheap so no excuses there either.

The entire experience was superb, room, staff, amenities, food and staff all absolutely, a real 5 star stay

The room was clean and cosy. The staff were friendly and polite.

Traditional scottish themed country manor , lovely grounds , great choice for breakfast , pet friendly too. very homely welcome from staff, really pleasant stay 👍

The staff were excellent. The food was excellent. Our dog was a bit boisterous, but the staff were understanding. The public toilet was a bit tired looking.

Just a superb place. Prices reasonable and you don’t feel it’s all about taking your money

When we arrived the hotel was open but no staff around. 1pm on a Saturday, bar locked and phoned the reception to alert attention but nobody appeared. Had to leave for an event and finally got someone on the phone at 3pm who said the hotel shuts between 12-3pm (door was wide open? Fire safety etc?) they said they’d leave the side door of the hotel open as we wouldn’t arrive back until midnight to get our room keys and the hotel is unmanned overnight. The side door was NOT left open and lucky another guest arrived back at the same time to let us in. We would have slept in cars otherwise. Find it really strange a hotel can be left unstaffed. The one staff member we met at breakfast was very pleasant but I’d say for nearly £200 for one night this was pretty poor service. The room was beautiful but is needing a bit of updating in the bathroom and things. The grounds looked lovely but it was raining so we didn’t venture too much.

The hotel has a very comfortable and pleasant atmosphere - the rooms of various sizes are all stylish and the bar / restaurant was good and seemed popular with local residents (good sign). Good value for money.

Dinner and breakfast were both good. Service excellent. Recommended.

Lovely hotel but further out of town than we had expected. Restaurant closed on first night there. Otherwise perfect for our stay.

Lovely clean room. Food was amazing. Lovely staff.

A convenient stay for our purposes

More of a B&B from a different era than a hotel. It’s a nice building & we had a superior room but the modern toilet was on short-flush and took forever to noisily refill. On checkout this was explained away as being an old building..really? Most of the staff were keen to help. Sadly the various policies made us feel like more of an inconvenience than valued guests. Some of the policies are not publicised. For example the ‘hotel’ closes in the afternoon and if you don’t vacate your room by ? time then forget room cleaning or replenished supplies. arrivals after 4pm must inform in advance. Even though the restaurant is open until 11 you must be seated by 8 to select from the whole menu but they would ‘leave the pizza oven on’. I was informed by FB message that this had been their policy for years as if this was relevant and that it would have been stated in the Expedia confirmation which it wasn’t. Tip: quoting non-existent t&cs at a hotel guest who merely wants fed ain’t great hospitality. Arrived at 8.30 and allowed the full menu as if it was a special favour. Food was fine and in large quantities if that is your thing. Nearly £180 per night plus £100 on dinner and a few extras was poor value. Check out is 10.30 (medieval). 12pm check out is extra. Intrigued that the last Expedia review was 7 months ago and most are pre-pandemic. Decor eclectic with the framed mirrors in the restaurant depicting chimpanzees smoking cigars/ playing cards being the pièce de résistance.