综合评分和评论 Citrus Hotel Cheltenham by Compass Hospitality

A very basic hotel, no fridge, no slipper, no teeth brush, no room service unless requested. However regarding its price I have no more complaint about these. A value for money hotel to be recommended for budgeted traveller.

Everything is good

门前无停车位，楼后停车位标识不清，易误停。前台于2楼位置，无电梯与扶梯，如有行李箱较为不便。

酒店非常干净，房间算是比较大的了。离镇中心很近，就是早餐略逊

首先，這裡的職員全部都十分友善親切，亦樂於解答住客的問題。另外，房間設計色調柔和，令人住得十分舒適。此外，有早餐免費提供，十分方便。，而送餐服務的食物質素很好，價錢亦很合理。

The service was great. Breakfast was average but good enough at this price. Bedroom was tidy with good space that is worth the price. Something we dissatisifed is that the toilet was dirty and seemed not cleaned. Shower place was clean though, with nice shower.

酒店員工非常友善，早餐非常滿意，我們一家感到十分舒適。

It is such a nice hotel to stay. Good location, nice restaurant just nearby, receptionist very helpful and polite.

とても快適にすごせました

Great stay brought to an abrupt end. Staff fantastic but not so convinced by their international paymasters.

The hotel was not the

It was quiet and the check-in process was easy.

Dirty.

Lime scale all round the bath, taps and up the tile also on the shower door. Plug sockets loose near window Large burn mark on electric heater Mold on window seal Bed didn’t smell clean Would not pay £92 for what we got would not recommend

Able to check in early. Friendly staff. Lovely room. Onsite parking. Another pillow each would have been good but it didn't detract from our overall stay.

The hotel appeared dirty and had an odd smell. The room itself was not very nice. The windows were saturated with condensation which made the windowsill soaking wet which caused a damp environment. The bed was extremely uncomfortable and had a huge dip on one side. Also having a double room the beds pushed together was uncomfortable. The room was not clean, dirt on the bathroom floor and sink. The room was full of dust and grime.

This is a property I have recurrently stayed at over the years when visiting Cheltenham. The staff are friendly and accommodating; the rooms are remarkably spacious (even if not impeccably clean due to lack of daily housekeeping since Covid); and the hotel location is excellent -- walking distance from the town center, the town hall, the Everyman's theatre, and the pubs/restaurants. For travelers who are not overly fussy, this will be a comfortable hotel to stay at. If staying longer than a couple of days, you can request a room clean and a change of linen. Also, staff at reception usually hand out clean towels and other toiletries as needed. I hope this helps!

The Citrus hotel is really well located for the centre of Cheltenham. The service we received was good. When we arrived at the hotel we checked in easily and were located on the 4th floor which was no problem at all. When we entered the room we found it to be freezing cold. We could not see out of the window due to it being soaking wet with puddles of water on the window sill. There was a heater in the room that had not been switched on but was working. The spotlight above the television was hanging out of the ceiling and we also found that the sink in the bathroom did not drain away. The beds were comfortable and we experienced a good nights sleep with very little noise. On leaving the property there was a broken tile on the steps which I slipped on twice. There was a cone when we arrived to highlight where not to step but this was often either not in the right place or missing completely. The breakfast area had tables and chairs that were all plastic and felt a bit like a canteen but the breakfast itself was perfectly adequate.

Good hotel close to all amenities. Room comfy, great shower 😊 only issues curtains don’t cover length of windows, parking is first come, first served! And if you’ve got a room roadside it’s noisy! I did ask for a quiet room, away from the road.

Citrus is a budget hotel and as such offers exceedingly good value for money considering its position slap bang in the middle of Cheltenham. The room was clean, warm, the bed comfortable with tea-making, large TV and room safe. The self serve continental breakfast was just £5 for both of us but very comprehensive. Car parking was secure at an extra £10 for 24 hours. The only thing that let it down was the shower which in our room (210) was virtually unusable as flow was poor and very slippery with no grab handles. However the position on Wellington Street is brilliant just 2-400 metres from the High Street and the Promenade.