We literally had the best room in the whole place. Located on the lagoon with a dock with two chairs and our own private tub out front it was like our own private paradise. The staff was sweet and friendly and gracious. We ate breakfast at the restaurant every day and got drinks and dinner from them also. Salvador was so sweet and friendly when checking us in and Abel was not only the “water activities director “ ( aka lent our kayaks and SUPs) but took us out on a boat tour with some other folks. On our second day we did the boat tour offered by the hotel and it was amazing! Abel gave us all sorts of information and education about the lagoon as we cruised… Halfway through the tour a giant squall hit and we were pelted with the rain storm, in the amazing warm water. Luckily it was all adults and we are having the best time so we all got in the water and swam and exfoliated ourselves with the sand and laughed together. Then the sun came out and we continued on and went to the Pirates Cove where we laughed and drink beer and had an amazing day . The restaurant staff were fantastic and brought my husband breakfast dessert and welcomed us every day . When we got home I asked him what his favorite part was and he said the boat ride at Bacalar ❤️ we hated to leave and will absolutely return. The water was the clearest and purest we’ve ever been in and those seven colors aren’t a joke. Thank you so much for our stay❤️❤️❤️

The lighting was horrible. Especially the bathroom lighting Staff was excellent , very attentive courteous no other complaints but the lighting

Su nombre lo dice todo "Encantado" es una maravilla para relajarse entre la naturaleza, nos hospedamos en la Villa y fue una experiencia inolvidable, demasiada privacidad, tranquilidad, y paz, quiero repetirlo cada año pues es como ir a un retiro. Si buscas un lugar de relajamiento, tranquilidad, privacidad con excelente servicio por parte del Personal, la verdad que todos, absolutamente todo el personal fueron extremadamente atentos. todo fue encantador!!

The staff was great and the location was a dream. I loved the painted floor and personal dock in our cabin

Bonito lugar, rodeado de naturaleza es un paraíso

The room was clean the priperty too. We did not use the pool or have breakfeast as we had to leave early but dinner was delicious and they made it extra special as it was my moms bday and played the mañanitas for us and beought out a special cheesecake

Visite el hotel y fue una gran experiencia para mí y mi familia. Estamos muy contentos con todas las amenidades que ofrecen y sin duda volveríamos.

Tina de hidromasaje agua caliente. El desayuno muy rico ,personal muy amable..

Friendly staff and very peaceful, the restaurant was great and the rooms very clean

Todo muy bien!! Recomendado

El hotel está muy bonito.. muy cómodo, súper tranquilo… el personal muy amable. Si lo que buscas es descansar es el mejor lugar., sin ruido, sin TV, sin señal de celular. Solo wifi que es excelente del hotel. La comida del restaurante tiene muy buen sabor el único pero que yo le pongo es que muy poca la cantidad de comida en el platillo. El área de la laguna es limpia y muy relajada. Kayaks nuevos y la actividad es gratuita. El encargado Vega nos trató excelente.

Es una experiencia maravillosa, las instalaciones de primer nivel, el desayuno muy rico y las atenciones de Alexander y el equipo de Rancho Encantado nos proporcionaron todas las facilidades para vivir al máximo ya sea que requieras un taxi o un tour siempre están atentos a tus necesidades. Volvería sin pensarlo.

My experience at this hotel was awesome, everything was beautiful, the staff was very friendly and welcoming.. I really recommend to stay here 😊

We stayed at Rancho Encantado for the weekend, and it was an incredible experience. A special thank you to José at the restaurant, his service was outstanding. Also, Vega, the paddleboard instructor, was amazing. Such a kind and patient person. He really helped my wife feel comfortable trying new things, she even went kayaking and paddleboarding, which she normally wouldn’t do! The sunrise over the lagoon was absolutely beautiful, and the water is simply stunning. We also did the 2-hour lagoon tour, and it was a great experience. We truly enjoyed it. The food deserves a special mention: excellent quality, and the presentation of each dish was professional and impressive. All the staff were welcoming, and the atmosphere of the place makes you want to stay more than just a couple of nights. We will definitely come back. And the photos we took are just beautiful!

Incredible property, wonderful staff and excellent restaurant, the complete package. It’s hard to find a place that checks all the boxes, this place does. Book a lakeside room you won’t be disappointed. We can’t wait to return!

Hermoso lugar

Everything was great! Looking forward to return sometime soon. Only regret was that it was only for 1 night

Clean and the staff was lovely. It had everything we needed while still feeling small and intimate

Beautiful and serene. Friendly and accommodating staff.

Such a wonderful experience thank you especially enjoyed our spa treatments I have worked in the industry for decades & have never had such an incredible massage thank you for a truly relaxing experience great food & drinks & service hope to return soon