Reception staff were friendly, & gave me a ground floor room on request. The room was refurbished to a good standard, clean and well appointed with a great shower room. The hotel has good vibes with the Coppa Club & really attentive staff. Thoroughly enjoyed the stay, lovely location for a 24 hour break.

Awesome

Very good overall. . Like a lot of hotels, the food is good but overpriced. The location and view of the river from some rooms is fabulous. Staff are friendly and try their best for you. Unfortunately I booked last minute in order to get a peaceful night’s sleep and the fire alarm woke the whole hotel at 3am. Great that it worked, but there was no fire! Water had leaked into the sensors somehow (the weather was windy and wet that night) so after we all trooped out of our rooms in pyjamas and overcoats, we were told that there was no need to panic. Couldn’t be helped but very frustrating! Overall it’s worth the fee I paid via Expedia as I’ve stayed a few times now and would definitely recommend it. Make sure you find the best deal possible!

Parking ok

Amazing stay. Lovely room layout for family (Coach House). Very clean, everything you need for lovely stay. Great staff. Thanks so much !

Lovely hotel, excellent service and all staff so friendly and helpful. My husband uses a wheelchair and the hotel was generally pretty wheelchair friendly. No accessible rooms as such with grab rails etc. However, after speaking to a very helpful person at reception before booking, we booked a room with level access. It's a shame there's a huge step up to the shower, so my husband struggled with that. These rooms could be made accessible relatively easily if wanted. If that was done, we'd be happy to return as everything else was fantastic!

Good location beautiful outlook to river.

Always enjoy staying here but amenities are not quite as good as they used to be

Staff were very professional , unfortunately our room (9) was tired and needed fresh paint month windows and a carpet clean . We had to ask for the room to be cleaned properly .

great and cosy!

Convenient for The Mill theatre. Clean and friendly but expensive.

Great

Stayed overnight for a wedding near by. A lovely welcome from the receptionist. Easy check in and a fantastic room. The room was clean, tidy and well decorated with lots of retro items. A well stocked hamper for those that are tempted with treats. The breakfast was delicious, I tried the full breakfast on a skillet with fresh orange juice and a filter coffee. We would definitely stay here again if we were in the area.

Clean room/bathroom. Lovely staff. Good breakfast

This hotel is situated in a lovely small town and in my opinion it is the central hub of the area. This hotel had everything and would be perfect for a weekend staycation. The restaurant and bar attached had amazing food, seating and atmosphere. You could spend the entire day on the property enjoying the place and amenities. Our room was small but immaculately decorated. I highly recommend this stay

We stayed in the family suite, the radiators didn’t work so the room was freezing. The room was also next to the lift and the cleaners cupboard. Late at night people were using the lift which vibrated the room and then the cleaners were loud in the morning. When checking out the receptionist wasn’t even interested!

Lovely hotel, staff friendly, room lovely & breakfast excellent

The room was excellent. Decor was nice but one over done. I did not feel I was staying in a hotel. The shower room was bright with a frosted window giving natural daylight. My room had a fridge and snacks available in the room. I needed a few more blankets and I was easily accommodated. The staff were lovely and obliging. I truly wish I had more time to spend here and explore. I will be back.

room was fine no 70 - was a bit close to the lift and lots of coming and going noises but was ok for a short stay room was very good size and nice elements like coffee machine / fridge and hamper bathroom nice and warm and shower great and hot restaurant is fine - food good bar staff very good floor staff ok - nice people but not very attentive lots of time waiting to be served and never checking once food served to see if need anything or another drink .. so in end you don't bother ordering anything else . so its pleasant but not made to feel special and at both breakfast and dinner no one came to clear my plate for at least 15 minutes the cappuccino made for me was delicious and the corn and courgette fritter was superb and nice to have something more interesting on the breakfast menu the caffetiere of coffee was disappointing and quite weak

Friendly staff, but overly expensive for what it was, dated bedroom interiors, floor tiles missing grout in bathroom, stains on bedroom carpet, shower more of a drizzle than a waterfall. Poorly laid out room, obv designed by someone who does not use the room. For instance, one relaxing chair in a double room where there was a lot of space for two chairs, or a small sofa. Very noisy selfish guests returning to rooms in the early hours, A sign up asking people to consider sleepers after hours might have helped. Restaurant cold with atrocious "music" and very slow service. If you have events on - hire extra staff to cope. Not at all relaxing. Will not be returning.