when we arrived i asked the receptionist if we would be able to have an extended check out as i called in advance to ask and was told i would be able to check out at 1 the next day but just to reinforce this when i arrived. The receptionist wasn't very welcoming and dismissed us with the excuse of there not being enough cleaning staff and being busy. We got to our room and the tv did not work only showed "tv cannot connect to pc". we called downstairs to reception someone came to look and told us it would work "later" and was seeing if there were any other rooms available. we waiting for around 20 minutes with no update. we rang back to reception and was told the same thing. the same member of staff came to our room with breakfast tokens for the trouble of the tv. later on in the evening approximately around 9pm we called to see if there were any possible room service to which it was closed by that time. however, none of this was explained to us upon arrival.
the next morning the breakfast was horrible. the scrambled eggs were rubbery, the toast was burnt, the bacon did not taste like bacon and the beans were watery.