We've gone to Copper Point a few times over the years as we've appreciated their cleanliness and service. However on this trip we found that the room had a strong smel of a cleaning product that was really bothering us. When we asked to change rooms they accommodated us but all the rooms had this same smell. Also, there was no kettle available to us.

Room had a broken toilet so we needed to pack up and move to another room. The new room had a fireplace that didn't work, lights that didn't work and one of two t.v. sets that didn't work. Dated t.v. sets with blurry screens. The hotel is in need of maintenance updates for sure. We loved the restaurant and staff. This feedback was shared with the hotel.

Clean and staff are nice

The staff were courteous and helpful. The property is beautiful with nice mountain views and hot pools. Only negative - the rooms were a bit smaller with thin walls.

Clean Room

Good breakfast ! Nice pools and hot tubs

The whole hotel was beautiful! The hot tubs and pools were our favourite

Room was good, comfy bed, shower was a bit weak. Nice clean hotel but lots of noise from young guests in the corridors. Restaurant and bar is a bit dated and one of the bar staff was not very hospitable whereas the guy actually mixing the drinks was friendly and great. Should have got his name…….

Amenities

Clean room, great amenities, Elements was also a great place to eat/have drinks.

The staff were friendly and helpful. The room was very clean and no weird smells. The room had some nicks, and chips....but this should be expected in a ski resort. The furniture in the room was modern and comfortable. The bed and pillows were great.

Great room and staff

The front desk was super helpful, I wish I knew the name of the one girl who helped us. We asked if we could get any different types of tea for the room and she happily went and found us several options and was super friendly about it. Great job! This was on Saturday Jan.10 evening

Room was clean, staff was very helpful and polite. The pool and hot tub are great in the winter!

Amazing, the outdoor and indoor pools were awesome. Suites were spacious and perfect god our stay. Great service!

Great rooms, great pools. We've been coming here every year, and already booked next Christmas time !!!

The EV charger was not working our entire 3 day stay. I let the staff know and they seemed surprised and said they’d let me know when it was fixed, and it never was. Our in room heat and the clothes dryer also were not working and required service. These were fixed quickly. Th building is showing signs of wear and common areas are not very clean (stains on walls). The loft room was big and spacious - nice for all the ski equipment. Pool was nicely heated and large.

Pet friendly and great restaurant inside the hotel.

Nice check in. Beautiful hotel. But! Our tub was plugged and tap didn’t work. Asked to have fixed while out second day . But was not fixed

Room was neat and clean. Staff was friendly and helpful. A little pricey, but a great experience overall.