Avoid Room 22 floor, doors, bed squeaked. Door for the corridor was right next to our room every time someone opened it , it banged shut and the whole room shook. The boiler must also be close to the room or a main pipe noise from it all night ! Staff were all very nice and helpful. We had pre-booked a table for dinner stating not in the middle of the room or in between two others disappointed when it was bang smack right in the middle and no other tables we could have . Wouldn’t stay again.

Room was lovely, staff were friendly and the breakfast was outstanding!

Just perfect! We had such a lovely time- great hotel, great location, and lovely staff. Couldn’t have asked for more, will definitely be back!

heting on in room, clean, and the evning staff were brilliant lads - food, spot on and extremely fresh!

A fantastic hotel, great accommodation and brilliant food

Great room, quiet location with good transport links for both city and countryside.

When we arrived we found some niggly problems, no bin supplied in bedroom for general waste, hot water tap loose and heating was only small electric radiator. Breakfast menus were not supplied initially when seated which cause a problem on the second day, we weren’t made aware that if you had porridge to start there would be extra charge for cooked breakfast, this wasn’t the case last year when we came.

Excellent

Lovely comfortable room, nice and quiet, great facilities and friendly staff

Clean, comfortable, friendly staff, good food, great value for money. If I'm up here on business again I won't hesitate to book agin.

We loved everything about our stay. The staff was exceedingly accommodating. The ambience was top notch throughout. Food was excellent and it was the best value we received on our three week trip. If you are going to be in the Milngave area, this is absolutely worth the 10 minute drive.

Clean room, really good breakfast and plenty of it. The restaurant has two sections one is for quality bar food and the other is Italian, we ate in the Italian which was very good. We have vowed that we will be back again.

Disappointingly the TV and internet did not work inDeluxe Suite we booked. We were offered a down graded the room next door which had not been renovated and accepted it. Unfortunately the internet did not work again and we could not turn off the heated towel rail that was too hot to touch. Asked twice to have it either turned down or off but this was not followed up. Also found the room to be very noisy with traffic, patrons leaving the bar and could hear tge guests on the adjoing room. Although we received an appolgy for our room not having the facilities we booked, we were not offered any form of compensation. So we paid premium price for a lower class room. The staff were all wonderful and pleasant. Had breakfast on one morning of our 2 day stay and thought it was over priced as I got only 1 rasher of bacon. We decided not to purhase breakfast on our 2nd/last morning. Had both night meals at Kirkhouse Inn and found them reasonably priced. Unfortunately the accommodation was not value for money.

Very nice area, nice people on staff 👍

An amazing hotel, facilities, staff really friendly, going above and beyond our expectations. A great example of a family run hotel very warm and inviting. Highly recommend this hotel to family and friends.

It was really nice

We booked here as a it was dog friendly. We are responsible dog owners and always make sure we leave the room tidy. When we entered the room it was clear it hadn’t been properly cleaned from the previous guests. There was a layer of dog hairs inside the wardrobe and throughout the room which was before I had even brought my dogs in. The shower screen was full of limescale and there was soap inside the bathtub with hairs on it. They knew a child was coming but no bed was made up for him. We had paid for 2 nights but left after 1 as my partner was unwilling to stay another night

By Hotels.com how can they are doing business I really don't understand, it's totally cheating with the customer, and hotels.com definitely losing it's dignity and goodwill by those kind of business. It was a tent in a open space, but it was shown a five star rated hotel and photographs of a hotel room and beds shown before booking.

This is our 3rd stay at this property and were delighted to get a an upgraded room - it was big with a large couch and coffee table in addition to a double bed. It looked as if it had been recently upgraded. It had a great view of the hills and the car park was close to the main door. On the down side the room was directly above the bar which was very lively and there did not appear to be any sound proofing, however the noise stopped soon after 11pm. The bathroom was big with an over bath shower which had adequate but not great water pressure, it took a wee while to get the water to the correct temperature. There were multiple internet repeater stations in the corridor leading to the bedrooms with one just outside our bedroom door, however we were unable to connect to the guest wifi. The repeater outside our door was occasionally blue but mostly orange, the others in the corridor were blue. We did report this to reception but he just said we should be able to connect, however we couldn't. On previous visits we had booked breakfast and it was very good, this time when we asked about breakfast it was going to be £17.50 per head which we were not prepared to pay.

Das Personal ist sehr nett und auch das Frühstück war sehr gut. Wir hatten ein modern eingerichtetes Zimmer. Einzig allein der Blick für Details hat uns ein wenig gefehlt. So hatte ich angemeldet das ich glutenfreies Brot zum Frühstück benötige - es gab leider keins. Am Frühstückstisch hatte ich eine sehr dreckige Tasse eingedeckt. Das Badezimmer war an ein paar Stellen nicht so sauber - Flecken auf den Fliesen, schimmelige Fugen. Zu allem Unglück ging auch unsere Dusche nicht - da gab es Probleme mit dem Wasser. Das Personal hat sehr freundlich reagiert auf unsere Anmerkungen, aber sowas sollte nicht passieren in einer ruhigen Zeit.