I've already requested a refund and am waiting for the email with my case number. We couldn't stay there, and we had to find a better place during a busy weekend and pay a lot of money. I arrived with my 85-year-old mother & my three kids, and the place didn't live up to the expectations set by the website pictures. There is no beach in front of the hotel. The pool & facilities are tiny. The place is hard to find because it is on a small street. The bedrooms are clean, but they're not as big as they look in the pictures. It is an uncomfortable, depressing place. I really appreciate the refund to compensate for the money I had to spend on another place.