DO NOT STAY
Checked in immediately noticed one of the locks was broken and when we told the front desk staff they said just let us know when u check out so we don’t charge u on damage deposit. Through out the night we noticed more and more. Bathroom was not cleaned and the soup and shampoo provided were covered with brown substance. Cordered electric heater on top of a wooden dresser. Mold on the ceiling. Kitchen stove and sink dirty with crumbs. Advertised pool has no water in it. Bed sinking in. Old water pipes going off loudly all night. The staff unhelpful sis not even offer a partial refund and they didn’t even want to see the pictures because they knew how bad it was and chose to put a guest in a moldy room.
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Ofelia
休闲 家庭
2.0
/10
评论于 15几周前
Expedia Group verified review
Room. Dirty clothes still in the drawer from previous guests. brocken chair. Shower door filthy.
Raquel
朋友和家人 家庭
2.0
/10
评论于 15几周前
Hotels.com verified review
Photos of pool area are probably ten years old. Actual pool is not in working order and the pool area is very run down. Would not recommend staying here with a family.
Afridi
双人入住
6.0
/10
评论于 16几周前
Hotels.com verified review
Room was really cold when we got in. Heated was turned off. Took us hours to get it warm. The hotel looked a little rough and old but the staffs were pretty good.
Cindy
休闲 家庭
4.0
/10
评论于 16几周前
Expedia Group verified review
It was freezing cold when we got to our room , it took a couple of hours to warm up. Turns out the pool was broken, no working jets in the hot tub, noisy clientele, no hot items at breakfast, place smelled musty.
Elias
商业
4.0
/10
评论于 16几周前
Expedia Group verified review
Room was ok yes.
Hotel kept my deposit due to the smell of the room after I left.
We did not smoke inside. See cameras and will see we smoked outside.
But because they walked in right after we left. Said room smelled of weed.
Sorry. My canister was not sealing it well.
As we just rolled a smoke
There was no damage other than air needed to clear.
Told them we smoked outside and they were quiet on the other end.
Was not getting anywhere talking on phone
So room and hotel was fine.
Customer service. Negative 5.
Seemed like they were not willing to give back deposit no matter what.
Didn’t care
We will not go there again.
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Gary
商业 双人入住
6.0
/10
评论于 16几周前
Expedia Group verified review
Although the room was clean and beds very comfortable, the over all appearance of the hotel is tired and in need of upgrades. Gaps in baseboards, lime deposits on shower taps, misfit doors.
Miranda
休闲 亲子同住
2.0
/10
评论于 16几周前
Expedia Group verified review
I put my coffee in the microwave and the tray wasn’t in right and the coffee spilled, I used the washcloth to clean it up, so housekeeping wouldn’t have to the next day. They charged me without notice for the washcloth. I’ve called multiple times to speak to the manager about it, but nobody will respond. I thought this was absolutely ridiculous. There was no paper towel or anything for me to clean it up with I will never ever stay there again and because there was no response from them, I will be telling people about this situation.
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marlaine
商业 家庭
10.0
/10
评论于 18几周前
Expedia Group verified review
Staff was friendly. Room was,better than i was expecting.
Kevin
商业
8.0
/10
评论于 18几周前
Expedia Group verified review
Courteous staff. Hotel looks terrible from the outside, but the room is nice.
Michelle
休闲 家庭
6.0
/10
评论于 18几周前
Expedia Group verified review
Room was old, toilet kept running. It was fairly clean, staff was very nice.
Sean
2.0
/10
评论于 18几周前
Hotels.com verified review
Exceptional
Dirty will never stay there again. Entire volleyball team team packed up and left after one of two nights.
Be nice to get a refund of some kind not only was the room very dirty so was the bedding covered in what looked like blood stains and also garbage still in the room
Gabrielle
2.0
/10
评论于 18几周前
Hotels.com verified review
Exceptional
Dirty will never stay there again. Entire volleyball team team packed up and left after one of two nights.
Be nice to get a refund of some kind not only was the room very dirty so was the bedding covered in what looked like blood stains and also garbage still in the room
Kirk
朋友和家人 家庭
4.0
/10
评论于 19几周前
Hotels.com verified review
Room was nowhere near what the pictures looked like. Very disappointed
Dane
休闲 家庭
8.0
/10
评论于 19几周前
Expedia Group verified review
Clean room, friendly staff, breakfast was ok cereal and toast. Pool/hot tub decent.
Keith
休闲 家庭
8.0
/10
评论于 19几周前
Expedia Group verified review
Some renovations sone and looked nice. Rooms clean a bit dated but clean.
Karli
休闲 携带宠物
10.0
/10
评论于 19几周前
Expedia Group verified review
The room was wonderful. Nice cabin feel and spacious. Wonderful hot tub and pool.
Savannah
朋友和家人 家庭
10.0
/10
评论于 20几周前
Hotels.com verified review
Trued charging me for a wet towel they concluded was “damaged” was only wet from the pool
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia