综合评分和评论 Reborn Suwon Silkroad Hotel

Breakfast was just so so.

Horrible mattress Toooooo firm, feels like box spring under the mattress Poor plumbing Leaking from upstairs bathroom Overflowing after shower

Recommend to have a better in house young massager

Had an okay stay. The bathroom tub and washing basin was placed in a strange position. The floor to basin will get wet after bath.

The room itself was okay, even though it's little old. The room cleaning service was good, but still the floor is quit dirty. Most of all, the staffs on the front desk were horrible, their service was awful. On the first day, the hotel manager sounds rude when I asked if the room rate includes breakfast, and then I called them for the pillows for the futon, but he said you have enough, i said no you guys didn't provide any for the futon. He finally said okay. And the bathroom door couldn't stay closed while we have a little baby keeps trying to get into the bathroom, so we requested them to check it our, they said it's not allowed to lock it, we said no it is not staying closed!! They checked the door in person and told us they would change the room and then they insisted that all rooms are same like that. That was lying, because we could actually fix the door. Lol. Their attitude was terrible. One day when we were out, we ordered food to the hotel by mistake. We called the hotel and asked them if they can put the food inside the fridge. They said okay, and we trusted. When we came back in 4-5hours, the food was still there!!! Lol. They don't have a good customer service at all. The room cleaning service people are only caring and nice.

Hotel staff is friendly and can speak English.

You get what you pay for. This hotel has a lots of potential however missing the essential part which is cleanliness for the beddings. Pillowcases and sheets are washed but looks ivory to yellow, floor mats for sleeping are very thin and uncovered, towels smell like damp clothes. Gym was disorganized and not cleaned. Staffs were effective and attentive, there’s adequate amenities and extra they provide, korean style breakfast was good enough for the price. However, I would not recommend or come back even if I was offered great deal.

Good.

Great breakfast and amazing service

I love the location ,very close to amenities but there is construction happening directly in front of tye hotel.

Pro: Best hotel for money. Facilities, cleanless, location, friendly staff & buffet breakfast was beyond expectation at the fraction of cost so highly recommended to include the meal but limited meal for the western travellers (simplar version of the continental breakfast) Cons: the gym facilities closed, pc not working for business, local phone connection took a while but it was free to use a local call.

The hotel was clean and quiet. It was a short walk from Exit 6 of Suwon City Hall subway station. The area was fairly quiet, but there were quite a few coffee shops and restaurants in the area. The buffet breakfast was Korean style with many options to choose from.

The pictures online look a lot nicer than the actual place. My room was overall clean, but there were multiple stains on the curtains and scratched-off wallpaper on the walls. The bedsheet, comforter, and pillowcases felt almost plastic-y, but they were at least clean. Because of the material though, the bed wasn't super comfortable (the mattress felt fine though). Also, the location of the hotel is not in a great area. It's in an alley-type of street and there was quite a bit of garbage piled on the sidewalks near the hotel as I walked up and down the street. There are, however, some good restaurants and cafes I found nearby, it's just not the nicest area. The staff was the best part of the hotel -- extremely nice and polite during check-in and check-out. Also my room's bathroom was great, no complaints there. Basically I thought I was getting a great room and an amazing deal, but it turned out I pretty much got the quality of hotel I paid for. If my expectations hadn't been so high based off the way it's advertised, it would've been a better experience.

Great facilities and friendly staff. Would definitely stay again.

You got what you pay.

It's not okay to recommend the people to stay. Specially with the family. Room's are dirty smells like smoke restrooms are old shampoo and conditioners and lotion are left over from some people's.

The hotel was quite accessible from the train station. The staff was friendly and polite although they had some problem locating our reservation initially. Heated flooring provided comfort during the cold season, but little did we realized until all our chocolates in our luggages which we left lying on the floor melted!

Hotel location is great! Had a great stay. Front desk was very friendly and courteous

Its not bad given the price. I would say its somewhere between motel and hotel. The cleaness is average.

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