服務一般！

Having been here previously many times, this was always my favourite spa and was looking forward to going back. Unfortunately it has gone downhill. We arrived at the hotel at approximately 1pm, went to check in and was told we couldn't check in until 3pm so we went to have lunch. We ordered the ALT (Avocado, Lettuce, Tomato) baguette which was advertised as vegan due to those being the only ingredients. When it came it also had cheese in it - I'm not vegan so I didn't mind but if I was vegan this would have been very bad. Wanting to use the facilities we asked what room we would be in, so we could see how close it was to the spa area (we like being close so we don't have to walk around the entire hotel in our towels and dressing gowns). We were told what room we would be in but told we were not allowed to use the facilities until we've checked in. When we booked this, we enquired about spa treatments and were told to go to the spa area when we arrived to book them so that's where we went next. We asked for treatments and were told there were none available that day but may be available the following day. We picked our treatments, told the time of 10am and they took our phone number so they could confirm with us later. At this point we asked if we could use the pool while we waited for our room to be ready and they agreed as we knew our room number. On previous visits there was an outdoor hot tub and when we looked, this was closed. On entering the pool it was stone cold,

Room was so unclean and so dated. I will never stay here again. Had to change rooms

Very run down property - torn carpets, non draining sinks, scruffy wallpaper - could be a good building if some money was spent on it. No lifts and it’s like walking around a maze (many times!) to find the rooms. Food service was very short hours and late start due to a wedding in the function room. No room service so had to go out and find something. Bar service was slow due to only 1 member of staff doing everything as everyone else doing the wedding! Only thing that was quick was closing down the bar before 11pm. Rooms were a good size and bathrooms clean but nothing in the dispensers for shower gel or shampoo and sinks and baths emptied really slowly. Rooms weren’t serviced even though we were staying multiple nights and no signs saying that this would have to be requested so idea why they weren’t. Spa is good, staff friendly and pool a good size. Breakfast was ok, self service but warm and good choice. Overall - if you want a hotel to spend a few days relaxing in comfort, don’t choose this hotel. If you only need a bed for the night and don’t care about much else, it’s fine

Dreadful place! Dirty and smells, complete rip off. Stay clear!

I keep telling myself it’s cheap and cheerful, and it is to some degree.. but it has a 4* sign as you drive in, and this just isn’t the case. Rooms are run down and have needed upgrading for years. The swimming pool has been “ under maintenance” on the 3 occasions I have stayed over the years, so I just question whether it is ever open. The carpets needed hoovering in the hallways and our room. It’s a shame because the bar/ kitchen staff seem to work really hard with what they have and are helpful and friendly.

Staff Pamela was very accommodating and helpful. Amenities is great, spa and warm pool quite relaxing.

In 2026 paying more than £100 a night, I don't think its too much to expect consistent WiFi in your room and leisure facilities that open before 8am !! Fire Alarm at 6am didn't help but can happen anywhere.

This was just a weekend away for visits to Rufford, Sherwood Forest and Clumber Park. We didn’t use the spa at all. Rooms were ok but a little tired. Staff are all quite young and there wasn’t so many of them. Service was acceptable though and always quite pleasant to deal with, if not a little misinformed, with several contradictions. Overall we were very happy with food, services and quality for the price we paid…

The breakfast was the only redeeming thing about our stay. Rooms were old a musty smelling, the carpets were so old and stained and wrinkled in places. The bottled water in the rooms were reused bottles that they top up.

Staff always pleasant and helpful. Meal was delicious

The hotel was clean and generally well kept. We enjoyed a nice stay, but a couple of things would have made things better: - On checking in, the receptionist was very functional. We would have appreciated a welcoming smile as well as being told the relevant information. - The menu needs to be updated to show what is actually served. However, nothing to stop us from returning.

Food was disappointing - higher end prices for poor/cheap quality food. Room was comfortable and clean. Pool area was nice, water was warm. Sauna was wayyyyy too hot though. Unbearably hot. No alternative milk options.

Fantastic

Room was clean and tidy. Staff were polite and pleasant though for our evening meal there were only 2 staff members who were very busy and could have done with an extra pair of hands I think as service was slow. The pool area was well maintained and had plenty of loungers. There was no water fountain though for a little drink after the sauna. Men’s locker room could do with a freshen up. The gym is dated and is mainly cardio and a few resistance machines, some free weights but not much space to use them, no barbell. Hotel is well placed for walks to clumber park and rufford abbey park for a day out.

Dinner was amazing. The rooms are super cute 😍

Dated room, looking very tired and dirty. Only decent rooms are the ones newly refurbished (and even those are partly refurbished, the shower head, doors etc are old). Rooms are only superficially cleaned, if you open curtains or look at the tv cable or boardings they are covered in filth. Food at breakfast was burnt and the restaurant food was well below and decent pub average. Sauna did not work, only steam room did. Only decent thing is the pleasantly warm swimming pool but even this did need better cleaning, there were hair all the floor. Lastly, except one gentleman at the reception the other team members were not pleasant or polite.

Breakfast food was very nice although coffee was poor. Lots of flies in the spa bar area so had to take my drink to the lounge. Abundance of dust on the bedside cabinet shelf. Staff were helpful.

Very friendly staff, good gluten free breakfast. Room very outdated & tatty. Some things not in bathroom, ie glasses & soap.

This is my second stay at the muthu, my room this time was tired and old fashioned with bad marks on the carpet and a bath side which had def seen better days. There was a problem with the water during my stay and although my room wasnt affected , the pool area was, so there were no pool toilets or showers, so people were coming straight out of the sweaty sauna and straight into the pool. I called to the bar just for some crisps and was pretty much ignored by the girl serving snd left me standing there while she did something else behind the bar which was a bit rude, see to your customers first! I had afternoon tea which sadly wasnt fantastic, the sandwiches had obviously been made the day before and were dried up, wasnt even worth the groupon price. Having said all this, i just wanted to have a night away on my own and rested at the side of the pool. The hotel could do with some updates in certain areas but was ok for a one night stay.