Dianne of reservations was so helpful when we requested for a late check-out. Staffs are alert specially the HK and guards.

Hotel is not clean and blinds even have molds, AC is having issues and even froze on us. It 's expectation versus reality.

服务很棒。如果只是为了友好热情的员工，我还会再来的。另外，我们订的豪华双床山景房景色也很棒。咖啡厅/休息室还提供24小时供应的本格特咖啡。厨师也满足了我们的要求，将部分菜肴改为素食。

Insufficient toiletries and they have no minibar, however there is a free flowing coffee and water station at the main lobby so that’s definitely a plus. Hotel staff were accommodating and they tried their best help guests.

The staffs went above & beyond our expectations. Will stay here again!

Hotel is nice. Near the victory liner terminal and SM Baguio walking distance. My husband and I loved to walk. Staff are accommodating and pleasant. The only problem is the shower heater. Food is OK too! Been here twice so I would like this hotel to be my home for few days whenever in Baguio. :) thank you

Nothing happened. But for how many years its just same the towels, the bathrooms and the rooms no improvement at all. And the parking too, you cant park because the vacant slot is for the manager.

Loved our stay. Unlimited coffee and good breakfast. Their standard room was clean we got everything we need. However it would be perfect if there is a 24/7 convenience store nearby, you need to buy food in advance if you get hungry at midnight. They stop serving food by 9pm. Good thing yellow cab delivery in Baguio is 24/7.

Being in the service industry myself, I get so disappointed with the kind of service they've provided during our stay. Hotel employees was not friendly and accommodating. Which I believe should be their first priority to make their guests feel welcome and worthy of their stay. Lack of information given on the current status of the hotel during our stay which is supposed to be their full responsibility to their guests.. ee respect and understand hotels policies that we also know that should be followed but the least that they could do and I think that we deserve is to inform and educate us to lessen our expectation. Sad to say but this is our worst hotel stay ever.. Thumbs down to Chalet Baguio

Not the same as you saw on pictures. May the hotel check comfort rooms if ventilation still working and kindly check molds on it. AC unit might need some maintenance work too. The rest still good.

Place is cozy. Staffs are accommodating. Will definitely book this place again next time.

The place is near to the park, bus terminal and market. Its a good place to stay with cause the facility is clean and their staffs are nice.

Superb Wifi Connection!! 60-80mbps!! Place is neat and the staff were all very accommodating. Only downside is the limited parking space and a little improvement with the heater and toilets. But overall, we are pleased with the service and it was a good stay for a reasonable rate!!

I would like to give credit to Ms.Aira of chalet baguio she was very helpful during our stay in baguio. Thank you and I would definitely come back.

Our stay at Chalet was great! The view from the window really shows that you are in the city of pines. We'll book again on our next vacation.

Friendly staff. Good food. Nice place.

We had the most enjoyable stay. Really like the spacious room and mostly the view! That alone made it perfect to our short get away. Although, just some areas for improvements, especially those tiny details that make up the whole experience. Housekeeping issues. For someone as critical as me when it comes to food, I find the food flavoursome. That was a nice bonus! Very accessible location too. Easy to get to any places. Will definitely choose to stay again and recommend this place.

Room looked exactly like the pictures. Request for a back view room & enjoy to watch the Baguio morning fog from your room couch. Plated breakfast can be availed all day long. Free flowing coffee at the lobby. Very helpful staff.

This is our second time in this hotel. Still same service. The only downside this time is the hot water shower in our room. The water is so weak. Other than that, we still had a nice stay.

我们住得很愉快！酒店员工非常热情友好。地理位置优越，安全可靠。酒店提供免费早餐和晚餐。总的来说，我们非常满意！我们一定会再来的！