Shunika
双人入住
2.0
/10
评论于 13几周前
Expedia Group verified review
We did not have a good experience during our stay. When we first arrived, there was no welcome experience or refreshments offered, which made the check-in feel uninviting.
In our room, basic amenities such as towels, soap, shampoo, and conditioner were missing. The toilet was also not properly cleaned when we arrived, and it remained in poor condition throughout our 5-day stay.
Housekeeping was inconsistent, and our room was sometimes skipped until we contacted the front desk to request cleaning. There was also no phone in the room to contact staff directly.
Unfortunately, some of the front desk staff came across as rude, which made the atmosphere feel uncomfortable at times. It also appeared that management would occasionally ask staff to change music or shows in shared areas to cater to certain groups, which affected the overall environment.
On a positive note, the bartenders were very kind and helpful throughout our stay.
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