有啲照騙，他封面的照片是豪華套房。一般價錢住宿環境差很遠，沒有露台。亦比較難找

絕佳的地理位置，交通方便 ，只是有個缺點uber跟計程車不能開到飯店樓下 , 有大行李的要考慮。還有浴室不是蓮蓬頭，是固定式的。房間挑高，也很大間，住起來是舒適的。周邊的餐廳也很有特色，櫃檯人員人都非常親切，是一次很開心的入住經驗。

pros: Staffs are very friendly and helpful! Wonderful location with easy access to busy Madrid city life. Clean. cons: soundproof is not great, wifi is slow. The street no car acess so you will need to walk 2 mins to a street to get a Uber.

Great location and helpful staff! I'll definitely consider to stay here again if I'm planning to come to Madrid again!

飯店人員很親切，地點就在市中心，但房間很小，浴室沒有洗手台，上完廁所要走到房間的另一邊洗手，不太方便。

位置靠近广场，到哪里都很近。非常不错，酒店干净，早餐在傍边的餐馆，很不错

論地點，真的非常優越，2分鐘之內可以到火車站，地鐵站還有太陽門廣場。10分鐘內都可以步行到馬德里皇宮。還有臨近其他古跡。職員服務態度非常好，英文也非常好。房間wifi網速非常快。 但是我所住的酒店房間垃圾桶只有一個非常小的，而且是放在廁所裡面，不是放在臥室。 另外，房間沒有燒熱水的熱水壺，如果要熱水，得要下樓，轉到另外一條街問酒店附屬的餐廳去借。而且不是24小時，這個非常非常不方便。 還有一點就是因為房間不能抽煙，如果深夜要抽煙，那麼就要下樓，在戶外抽煙。

Muito bem localizado próximo de lojas, bares, restaurantes e estátua de bronze El Oso y el Madroño (O Urso e o Medronheiro), localizada na Puerta del Sol, no coração da capital espanhola. O agito está concentrado naquela região. Mas o barulho não afeta em nada no quarto. Os funcionários bem prestativos e atenciosos. Quanto bem conservado. E cama confortável.

The room was clean, with enough space to accommodate 4 people. Breakfast was at a nearby restaurant (1 minute walk from the hotel), which was convenient for us. Staff was quite helpful with recommendations about location of nearby laundry and other amenities. Overall a good experience and great value for money.

Reasonable price and best location for sightseeing.

The hotel has the best location, really close to Puerta del Sol and therefore, close to Gran Via, Plaza Mayor, Mercado San Miguel, etc. Staff is really helpful and accommodating. Fast responses for any inquiry or service requested. I definitely will stay there again.

Good value and central for all sight seeing

Excelente atención

Buena ubicación

The staff was really nice and the room was clean and beautiful. I recommend!

Meget sentral beliggenhet

It is a hard place to find and taxis cannot reach. The room we had was very small and fell very cramped. Elevator space was so small - enough room for just 2.

We love the location and the fact that besides it's a busy area the room was quiet. Friendly staff and the breakfast was fenomenal. The room was smaller than the one I thought we got, hard to walk around and the beds were hard like a rock. I complained about the hardness of the bed and the staff put some comforter under the sheets which make the bed much plesent.

It was a great value based on its location. The staff was very friendly.

Queja formal y solicitud de reembolso por prácticas comerciales irregulares – Reserva Hotel Alhambra Suites ​Por la presente, deseo exponer una irregularidad ocurrida durante el check-in en el Hotel Alhambra Suites en Madrid, al momento de liquidar el pago de nuestra reserva (cuyo total ascendía a 544.00 EUR por dos habitaciones y dos noches). ​Al presentar una tarjeta de crédito emitida en EE. UU., el personal del hotel nos obligó a seleccionar la opción de pago en USD, alegando que era una "política del establecimiento" y que, de lo contrario, debíamos pagar en efectivo o con una tarjeta europea. Les manifesté en el acto que la Conversión Dinámica de Moneda (DCC) debe ser opcional, ya que el derecho a elegir la divisa del cargo corresponde exclusivamente al titular de la tarjeta y no al comercio. Forzar al cliente a pagar en su moneda de origen implica aceptar un tipo de cambio desfavorable que beneficia injustamente al hotel. ​Ante la negativa del personal de procesar el pago en la moneda local (EUR), nos vimos obligados a aceptar el cargo en USD para no perder la reserva. Por este motivo, solicito formalmente que se investigue a este establecimiento por prácticas comerciales abusivas que vulneran las normativas de las redes de pago internacionales. Asimismo, exijo el reembolso de la diferencia económica pagada de más en comparación con el tipo de cambio oficial del día en euros.