Staff that cares

Beautiful room. Wonderful staff.

great

Location was great, 1 km or less to all attractions. Huge room. Very quiet. Was able to manage temps ourselves

Everything is perfection

Quite clean and staff professional

We had a nice time. The staff was very professional. We had a nice time. The couples massage we booked was great as well. The only issue was we had was that the house car was never available whenever we tried to book. Even with advanced notice. That was strange, because from my experience, house cars are usually on a first come first serve basis and not reserved. I guess it is different for the Shangri-La Hotel.

Great service

Everything was perfect !

Wonderful stay, spacious room and friendly staff. Exceeded our expectations and will be back.

Clean room. Great staff. Nice hotel.

Amazing hotel

Great room nice bar terrific room service. First check in w Robert was excellent and front desk manager Andy is terrific A

Staff were extremely good. Prpoerty was very good. The room and servicing was superb. They had an issue witj debit cards that other hotels deal with with ease - strange

Great location. Very high service hotel. Will definitely go back again. Highly recommended.

Rooms need a refresh. Service was reasonable but not above average. Did not feel luxurious or 5 star. Live music in the lounge was nice.

Great!

Meilleur hôtel à Toronto , accueil , personnel , tout !

Everything was excellent. The suite was spectacular.

This was a great hotel experience. Our suite was fantastic and the housekeeping staff did an excellent job keeping it clean and fresh. Concierge service was friendly and very helpful. We will definitely stay here again.