I had a great experience at Ivy Boutique Hotel on a previous visit, but this time was a complete letdown. The heating was broken in freezing 0-degree Chicago weather, making the room unbearably cold. To make matters worse, there was no liner between the sheets, which felt unhygienic and uncomfortable. It’s clear that the quality has decreased significantly, and the attention to detail is lacking. For the price, I expected much better. Won’t be returning.

Food option are really not available. No kitchen, no room service. Bed comfort was not great as it is tired and worn out. Pillows were not very good either.

Floor looks dirty, no free water, whole hotel has a bad smell,

Hotel is clean, staff is helpful.

Excellent location, plenty of room for 4 in the suites

Fantastic, central spot! The room / suite was super nice and had everything we needed. It was nice and quiet and the staff were super helpful. The recommended parking building was very easy to access and only a 2 minute walk. Only mild complaint was the mattress was a bit soft. (Personal preference:)

Hot water did not work in the bathtub and the bathtub was one of the main reasons for booking.

Check in seemed odd at the bar. The room was quiet, very clean & attractive

When my plane was cancelled due to weather and I wasn't able to get to Chicago the Ivy was unwilling to do anything. I understand its policy but I have stayed at places in the past that have been very understanding when something like this happens. I will not book again with them.

Room is huge!

Room was very nice and spacious, and the bath tub was just fantastic. The windows are huge with automatic blinds and the decor is beautiful. My only complaints are the outdated TVs, the screen that wasn’t working in the bathroom and the comforter that wasn’t thick enough.

Fantastic suite, which was a surprise. Large and modern in the heart of everything. Quiet, solid building.

Great location!

Great location, easy to walk to Michigan Ave. Staff was very friendly and helpful.

Outstanding, we loved it here both nights. This property does not have onsite parking or onsite restaurant per Expedia’s site. I parked around the corner in a ramp as my vehicle is a Nissan Armada & spaces are too tight for the ramp this hotel offers at $61 per night. We are both nights at Nora’s a block away it was so delicious & staff were wonderful!

Traveling back from Saugatuck with my grand daughter & her friend. Our stay was wonderful! Gentleman at front desk in the evening was fantastic, welcoming with superb communication & customer service skills. Room was exceptional! Best shower experience I’ve ever had at a hotel! Amazing water pressure (rain fixture & wand) in addition there was a lovely enormous soaking tub! Automated drapes, incredibly spacious luxury feel. Location was super close to everything important to us… Navy Pier, Beach, Butterfly House, shopping, Nora’s Restaurant and more!

The benefits of this property is that the one bedroom suite was spacious, but it did not have a door that closed off the one bedroom from the sitting area. We had three adults and were told that the couch could be slept on, but I had to ask for three extra blankets just to pad the couch to make it comfortable enough. There was not much hotel staff— but when we did request extra pillows and blankets, they were brought to us relatively promptly or we were giving them right away in the lobby level when we asked. Most of the front desk, staff was friendly and helpful, but one lady was very snippy and had attitude. There’s a rooftop deck, but it is closed to hotel guests because now they only use it for parties, which I thought was incredibly unfortunate to not be able to sit up there and work when it is not in use for private parties. Note that there is no gym. Overall, it was a comfortable stay, the bathroom was quite large with the sunken tub and separate standup shower that had a wonderful rain, head and strong pressure.

This was my second time staying at the Ivy and it was great. They were able to hold my bags before and after check in since my flights were early and late, and they gave me a complimentary upgrade. I was in town for a friend’s wedding, so it was nice to not have to stress about where I was staying.

The staff was friendly and helpful, the rooms were luxurious and comfortable. Will stay again.

Lovely room - spacious, clean, and quiet. I will definitely stay here next time I travel to Chicago.