综合评分和评论 Lagrange Apart'HOTEL Toulouse Saint Michel

The hotel room is clean, beautiful, spacious bathroom, clothesline, air conditioner, pots, pans, cups, plates, spoons, forks, sink. If there is an additional oven, it would be great. However, the hotel forgot to refund the deposit after my check-out date (18 Aug). I sent a remind email, but no response. On my second stay (from 28 Aug), I asked the receptionist about my deposit of the first stay and she told that it had been refunded and it is the error of the bank. I requested her to provide the evidence and she promised to find and send it to me by email. On the check-out date of the second stay, I reiterated and did not agree with any promise, then the other receptionist refunded the deposit of the first stay to me on August 30. Right after that, I received a refund notice from the bank. I'm really disappointed with the managing and handling customer deposit of the hotel. Hope they will improve.

The hotel is clean and bright. There are full facilities such as gym, laundry services (Eur3.5/ washing/dryer machine), badminton court, vending machine, ect. It's very Close to Metro Station. Opposite side of the hotel, around 100m, there are 3 supermarkets (carrefour market open till 6PM, casino & carrefour city open till 10PM) and 2 bakery stores, many restaurant and bars. It's very convenient. Their room has garden view is quiet enough for a good sleep.