Amazing hotel with five-star hospitality. The reception staff are all very friendly and they gave us unlimited refill of water and soda drinks given the hot weather.

酒店位置极好，离诺曼皇宫步行不到5分钟距离，员工非常热心，服务周到，提供的早餐真的是量大得不得了，怎么也吃不完。酒店装饰也很特别。 只是房间稍简陋，除了床没椅子可坐，也没桌子。隔音比较差，隔壁的孩子到了晚上哭闹声，以及有人在房间大声说话，有点吵。幸好10点之后安静了。

Concierge service is very professionally effective

What a wonderful hidden gem of a hotel this turned out to be. Staff was wonderful, breakfast was incredible and was close to all that we wanted to see. Would definitely recommend as well as stay here again in the future. OWNER WAS hands on and made our stay so enjoyable.

Excellent staff, great location. Friendly and supper efficient.

This hotel is tucked away in a local area but just minutes walk from the sites and main streets. The design and decor are charming and unique, but the biggest standout was the service. The staff went out of their way to help us with last minute and changing plans for the 1 night we stayed there. True hospitality!

This is a whimsically decorated place and not your traditional hotel atmosphere but meets all your needs. The hotel staff was very helpful especially Dalila was very friendly and provided excellent guidance.

It a nice boutique hotel, beautifully decorated, very caring staff, nice breakfast, surviving working. Room good size, close to the castle , cathedral and other attractions, lift. The only thing in the evening it is very dark outside and I felt insecure . And another minus- the left luggage kept in the lobby/ nonstick room. I would not like to leave my luggage like this .

Highlight of this hotel - the staff they were extraordinarily helpful and friendly. However, the area is disgracefully filthy and run down. The building itself is horribly deteriorated and the pumping air Freshener covers up a clear sewer smell. This smell is evident as you enter the reception area as Well as in our bathroom. The furniture is old and rundown as much as other travelers claim it is “artsy”. Motorcycles and bikes in the room? Please! It was Shocking to see so many stellar reviews! I did not want to stay here and struggled to find another hotel. The photos are Greatly misrepresenting of this hotel - Especially the line of overflowing garbage cans as you walk out the front door!!!

We loved the location, the staff and vibe of the hotel. The breakfast was wonderful- quite the spread! There is a pool but it was icy cold and not really usable so I would suggest heating the pool to make it nice for guests to use.

Fabulous!

Fantastisk personale, bassengområde, frokost var helt unik. Man må ha en natt, men helst flere der en gang i livet. Enkelt å komme seg til/fra tog/flyplass, de gjorde sitt beste for at alle i reisefølge skulle føle seg sett. 10 av 10 til hotellet med personalet.

Healthy and good service.

We were highly disappointed with this hotel. Our room was located in the attic, and unless you’re under 5'4", you’ll constantly be bumping your head due to the sloped ceiling and lack of headroom. The bed and pillows were extremely hard and uncomfortable. I was traveling with my sister, and to our surprise, there was no bathroom door — meaning one of us had to leave the room whenever the other needed to shower or use the toilet. After we complained, they eventually gave us a makeshift wooden divider, but that’s not what was advertised on Hotels.com. The room was poorly maintained: the paint was peeling, an electrical outlet in the hallway was completely open (a serious safety hazard), and the refrigerator didn’t work. Cleanliness was lacking throughout. The “shampoo” came in tiny ketchup-style packets, the towels were rough and old, and there were no towel bars in the bathroom. The window in the room was an 8" porthole (see photo) Breakfast was mediocre at best — stale pastries and little variety. Overall, this property does not match its online description and needs significant improvement in comfort, safety, and maintenance.

Nice hotel with great staff,

This hotel is a hidden gem! The breakfast is possibly one of the biggest (with the most variety) we’ve ever experienced. Conveniently located and close to the main attractions and streets! The staff were superb, so attentive.

The food and service was excellent. The bathroom shower worked but was in need of repair sink area also in need of repair. Walking distance to many attractions and restaurants

Breakfast was top notch

The staff was some of the most lovely hotel staff I have ever come across. They made us stay so special. I would come back in a heartbeat.

A very unique property with very helpful staff and a charming vibe. They stored a bag for me while I met friends to sail for 8 days, and it was waiting for me in my room when I returned. Great breakfast. Easy walk to a train station, close to the main tourist area but not in the middle of it. Highly recommended.