服務很好 整家酒店都不錯 就是有點偏 適合自駕人士

還是會繼續住宿並介紹親友

一間用心經營的酒店，酒店設計雅緻，私人風呂温泉很好，懷石料理和早餐不錯，下次去阿寒湖必訂此酒店

房間很凍，幾乎沒有暖氣，後來職員上來我們房開了暖氣機，但是吹出來的不是暖氣，而係東風感覺很不舒服，後來他們把一個暖爐放進房裏，但依然唔夠暖，離開酒店就生病了 食物方面也不怎麼好，炸的食物特別硬，口感不好, 也不新鮮, 送餐又超級慢，最好食是宵夜的腐皮壽司

Everything was excellent: location, meals, onsen, view, staffs, etc. My wife loved the massage chair so much. If you have time, do check out the guest books in the lobby, next to the gift shop. You'll find interesting messages inside.

面對阿寒湖的房型，視野景色非常好。 房間設施非常舒適，泡完湯還有按摩椅可以使用。 晚上一樓酒吧還有免費的飲料，也有免費的消夜。 另外，足湯和大眾溫泉池也很優 最好的是，因為不接待12歲以下兒童，所以也不會有小而喧鬧跑跳等情況，清幽許多

Nice location, great lake view Excellent facilities. Dinner can be improved

We had a fantastic time staying there. It was such a pampering experience, the hotel staff are super friendly and helpful. The dinner was served in a very professional manner and they had a great selection of sake. We enjoyed our stay and would like to return in near future.

房間很大好舒服 室外溫泉在房入面很好 整體滿意度很高 但是食物一般

很棒的入住体验。酒店就在湖边，景色优美，酒店服务也很到位。下次还会住这里。酒店的晚餐没有预想的惊艳，中规中矩。其他都很棒。

More than excellence and comfort to our two nights stay.

酒店服務超水準，早晚餐食材一流，房內設施比其他同區高一級，價格較高但物有所值。

非常棒的一個頂級溫泉飯店，相對價位不便宜，但是絕對物有所值

服務很好 晚餐早餐都是一室一間 不會跟其他房客打擾到. 可以自由選擇浴衣 我們不會穿可以請飯店人員幫忙. 房間空間很大 備品很優 房間內的溫泉也很棒 不輸大眾用的溫泉 還不用帶浴巾去..什麼都有 泡完還有牛奶可以喝,一樓還有泡腳池 整體感覺很優 很好的住宿體驗 就是價格高阿...沒辦法多住一晚阿

服務及食物都很高水準

Amazing hotel, meticulously and perfect services made us having an unforgettable journey, cannot using any words to explain the feeling of staying in. It is the best of the best and we will come again ! This hotel should over 5 stars.

An luxurious hotel with reasonable price. Tailor-made service. Worth one high-end stay to enjoy.

一趟完美的旅程，典雅精緻的飯店，細膩貼心的服務!

One of the most beautiful onsens I have ever been to. As soon as you walk in, there is a sense of calm and quiet elegance. The property is beautifully designed to maximize the view of the lake. Our room consisted of three large sections which can be divided with private screens. The service was outstanding too. Each breakfast and dinner, we dinned in a private room. A special thanks to Shayla.

Fantastique service and food