I had to book in advance from a month ago during the winter season as it gets very full easily at that time. The staffs were so polite and very helpful. The location of hotel is close to Annupuri Mountain Ski Resort, which is only 5-10 mins by free shuttle bus from hotel. However, just book your ski thing at the ski resort instead of the hotel, because it is way cheaper there. Also, hotel provides free airport pick up from Kutchan Station.