The reception lady is rude and not even have welcome smile and when i arrived, she said the room is not available and then 1 mins later she said is available, ok, i got in the room and saw the room is facing pool view not sea view and not seems like premium room I booked in Expedia. Ok, the room also noisy beside the indoor pool, i asked for room change, but she said not available(both this moment and upon check in time she didn’t indicate my room is premium and not available as i got to the hotel early) and then when i came to the hotel at night and search the hotel website, i was angry as the description of premium room is facing sea view, i ask another reception man regarding to the room and this time he said our room is premium and our room was not available since we came early. I think the service was terrible and u should say to me upon check in and ask me whether we accept normal room. It is not a 5 star hotel service and cannot compare to my 5 star hotel in cascais. They are all welcoming and always smile. When i check out, i met the same reception lady again and she even didn’t say to me goodbye. Totally unacceptable.

非常好！

Excellent hotel. Amenities, pool, staff, location. Would highly recommend

Wonderful location.

I really like that place. But WI-FI was so terrible in our room. The staff was nice all is good.

This was a magical little gem that we found about 15 minutes outside of Lisbon. The resort was beautiful, the AC worked really well in the rooms, everything was clean and you could tell they really put forth effort into every detail. Breakfast was delicious and freshly made every day. The staff was delightful and spoke English very well which was really helpful. They even hosted a festival dinner that we attended that allowed us to meet some new people and listen to some music while enjoying local cuisine. We loved waking up and going for a walk every morning right along the water after breakfast and then sitting by the gorgeous pool. We truly loved every minute of our stay here. Worst thing I can say about it was that the WiFi was very spotty and challenging at time but if you can unwind and unplug, then run don't walk to get there. We want to check out other Vila Gale properties next!!

The hotel is great with poetry has theme in the setting of a old and well maintained palace. The rooms are in a new wing, and as expected are modern and quite new. Plenty of restaurants and great food all-round the property and Lisbon at a 10 minutes taxi ride.

The entire staff is very friendly and accommodating. The grounds are beautiful and well maintained, Wonderful location and views are breathtakingly beautiful. The breakfast buffet is good but not awesome . Same with the dinner. Room service was a bit slow and the soup arrived ice cold. Other than those two negatives, I’d definitely stay here again.

Coffee was scarce. Staff seemed to think it was a huge favor to provide coffee. Common areas were extremely hot.

Hotel impecavel , funcionarios muito educados e prestativos. Recomendo

We loved the hotel and its location. Breakfast was great and stuff very friendly. The grounds are nicely maintained and we were able to enjoy the pool (towels are in the spa). There was no iron or ironing board in the room which was inconvenient.

Lovely boutique hotel with an amazing breakfast!

Rent, hyggelig personell og god frokost

The room and staff were comforting

We stayed for 9 nights. The first impression was as we expected of a 5 star luxury hotel. The conseirge/luggage carrying guy was fantastic - a really nice welcoming. Couldn't remember his name - it was the same first name as the general manager I think he'd said. The room was very comfortable, clean and really spacious with a massive bed. We had a view of the pool and the gardens. I like the old part of the building with all its character and private chapel. The new part is kind of bolted on which is novel but kind of works. The new part has maybe a corporate feel? I don't know, couldn't quite pick up on the vibe. Strangely it seemed pretty quiet in the hotel, not many guests? Perhaps in peak season theres a bit more atmosphere with people using the pool side bar. But having it quiet was quite nice, we felt we had the hotel to ourselves in a way. Location is good - areas are easily accessible by taxi or train - Lisbon, Cascais, Sintra etc. Breakfast room - a lot of attentive staff. Plenty of fresh and good quality breakfast options to keep you going. It would have been nice to have had an initial greeting and introduction - timings, what you can drinks you can ask for etc. You can order a 'pack up' if you're out and about and miss breakfast. I have a couple of negatives. We needed an information booklet in the room.. Is it that we're expected to find everything on our phones nowadays? Also..drinking water providers would have been handy - dotted around the hotel.

Große und moderne Zimmer - alle mit Blick auf den großen Garten und teilweisen Meerblick. Gute Frühstücksauswahl. Sehr freundliches und hilfsbereites Personal. Wir unsere 1-jährige Tochter gab es einen Spielplatz und Kinderpool. Das Hotel Restaurant ist super und zusätzlich gibt es viele weitere Restaurants in der direkten Umgebung. Wir kommen wieder!

The room was clean, staff were very attentive and nice, breakfast was good, the outdoor and indoor pools were good. The issue with the hotel was the decor and comfort levels, which made it feel like a 4 stars hotel, but definitely not 5 stars. The rooms are all quite bland - beige and brown everywhere! Without a hint of charm or Portugal. Missing things like slippers, cofffee and tea making facilities, which I realised, on the last day, had to be requested from reception. The indoor pool looked worn and sad. The bar areas and various lounges were dark, uncomfortable and sad The seating everywhere in public areas was uncomfortable. It’s quite annoying that this hotel could really be so much better with a little thought and interior decoration. The layout is ok, although there’s a lot of walking and few lifts to the room levels, although I presume it’s the nature of the actual building and mixing of new and old. The chapel is amazing. On the whole the stay was disappointing and frustrating, as there are other choices with much better charm, comfort and service levels. ☹️

Ótimo atendimento, café da manhã perfeito

positive: breakfast, pool and location negative: Sauna is NOT a Sauna. 45ºC is not enough, it should be at least 80ºC. check in: room was ready only at 5 pm and not allowed a late check out. the hotel is good but not a 5 starts.

This property was amazing and in a great location with restaurants nearby. The staff were super friendly and the complimentary breakfast was a great start to the morning.