餐廳只有素食提供，地下服務員英文不佳, 幫不到忙。 1樓 reception 服務員質素較好，英語較好，較熱心

チェックイン前に待っていたら、チャイを提供してくれた。WiFiが2泊目から使用出来なくなった。原因はラストネームのスペルを勝手に変更されたからであった。支払のプロセスに時間ふぁかかりすぎた。

Great stay!

Yes

Does not live upto the Marriott name.

Very Poor Experience at The Fern Residency Rajkot, Series by Marriott I had a terrible booking experience at The Fern Residency Rajkot, Series by Marriott, and I do not recommend booking this hotel. The rooms were not clean on arrival. There was a fault with the key card reader, and the staff were unable to fix it. The reception was not helpful at all when we asked to change rooms — they simply said they could not do anything. Overall service was far below expectations. The only positive aspect of the stay was the restaurant, which I can recommend — the food and service there were good. But as for the hotel stay itself, I definitely do not recommend it.

Staff was nice to interact!

Romm had window but not able to see threw asked team however team does not know about it. Strange. Breakfast have nice options.

It’s extremely bad experience after tiring long journey. Only bath towels available in bathroom no hand towels, face towels or even bath mate was not there. Check in / check out process was also tiring. Booked from Expedia with different amount and actual bill was ₹450 extra. I’ve asked for the reason and they made me sit more 10 minutes to figure it out. Finally after pointing the issue they said sorry it was glitch. What if someone didn’t calculate the amount with the calculator literally like me. I would highly not recommend this place to anybody

Not worth for cost

We booked the Hazel Suite which accommodates 4 guests (2 adults and 2 children), and had confirmed this at the time of booking (3 months prior to check-in). We again confirmed this via email & phone call 2 weeks prior to check-in and again when we were at Mumbai Airport (4hrs prior to check-in), that we would be arriving and make sure the room is ready with 4 beds. Surprisingly, the room was not ready and the staff asked us if we wanted extra beds - this took an hour to sort out! The hotel does not offer currency exchange service, but one of the staff members (Ravi) tried to con us by offering us a very low rate, which we rejected - he wanted a bribe. On day 2, the room was nicely cleaned but housekeeping forgot to put 4 towels (they only left 2), and had not provided a new toilet roll. My wife went to Reception who then sent 1 hand towel only. Ravi denied being asked for a toilet roll and 2 extra hand towels, even though my wife asked! He wanted a tip for us bothering him - very unprofessional! Staff members Amit in Concierge and Amit in Housekeeping were brilliant! Genuine guys wanting to help out!

The Fern is a lovely property in a dismal location, however we were only visiting for one night as we had a flight to catch the next morning. Room size was generous, nice amenities and in site restaurant was of a good standard. Would visit again if it wasn't for the location. Maybe better in the daytime, but didn't really see the location during the day.

A very nice clean hotel with excellent vegetarian food. Staff also very helpful and will go beyond the norm to help. I will book my stay here again

Excellent Service staff

Not recommended. No hot water for shower. Wrinkles on bedding so definitely not pressed. Overpriced for sure.

food was excellent

We had taken a suite and our experience was very good

Impressed with the standard of hygiene and quality of the hotel/room, would recommend to anyone and stay here again.

It was little outside centre of Rajkot but very good value for money. Staff were good and friendly.

Bathrooms are terrible