One of the worst hotel experiences we’ve had. Check-in took around 40 minutes due to incredibly slow and disorganised staff. The room was dated, dirty and poorly maintained. Every shower flooded the bathroom and water ran into the living area. The air conditioning stopped working for most of our stay, and despite repeated complaints we were given little information or updates. Other guests told us it had been broken for over a week. We were eventually given a fan, and the AC only worked for our final two nights. We also had to kill at least two large cockroaches in our room almost every morning. The breakfast was poor with very limited quality or choice. The pool and surrounding grounds are tired, messy and in desperate need of cleaning and repainting. There was also a constant sewage smell around the hotel, and the towels looked old and worn out. This hotel is nothing like the photos and certainly not worth the money.

Hotel un peu vieux, mais bien trop cher en haute saison .les installations de relaxation hors service sur les 15 jours passes sur place , jacuzzi et sauna froids, hamam en travaux. Tout est en supplement même l eau , A eviter en haute periode !!! Restaurant tres moyen ! !

Bon séjour. Piscine agréable.

Nice clean rooms, good size balcony

Good choice with predominately gay male clients. Breakfast ok but probably wouldn’t bother again Rooms good size and nice pool areas

Zu teuer

The Wi-Fi was not working for four days, and the issue was still not resolved by the time we left. We have stayed at Axel hotels several times in the past and have generally had good experiences. However, this was by far the worst experience we’ve had regarding Wi-Fi service. As frequent travelers, we rely on internet access during every trip, so the lack of a working connection throughout most of our stay was extremely frustrating and disappointing.

I like the Axel for the vibe. While the rooms could use a little refresh, the place is clean, the gym is well appointed and the pool area is great to hang out around. The staff are friendly in every department I encountered- housekeeping, pool, reception. As always I like its commitment to its queer clientele.

Le personnel est au petit soin idéal pour des vacances très reposant

Amazing 10 day stay at Axel Beach, as it always is. Aythomi super accommodating to us on arrival, room super clean, cleaning staff are amazing! Shout out to the two guys serving at the pool bar, really great facilities and you really can whatever holiday you want here, had chance to be sociable, but also have some alone time. We have come back many times over the years to Axel Beach, and will continue to do so! Well done on having the great foundations, but even more so for having such brilliant staff.

El personal es resolutivo y excepcional. Sin embargo la limpieza cuando entré en la habitación era cuestionable. Y había un olor a cerrado realmente desagradable que no se fue en los 5 días que estuve allí. Las chicas de la limpieza son super majas y te asisten en todo lo que pides, son realmente maravillosas. Sin embargo el hotel tiene que hacer realmente un esfuerzo para actualizar las habitaciones. Están muy usadas y una reforma no estaría mal, así como doble ventana en las habitaciones que dan a la calle. El constante sonido de los coches es algo evitable. Gracias.

Clean and nice hotel. Great location. Good value, but slightly dated

Very dated and old property. Pictures are deceiving. Not worth the money you're paying , can get better accommodations with more amenities, including breakfast.

Staff was very nice. Everything is kinda old. Room didn’t smell nice. It’s really ok but not more.

Todo muy bien sobre todo la CAMA Muy cómoda pero todo el mueble muy viejo

They dont offer you anything.. Not even a complimentary bottle of water You have to pay 4 euros for It.. Not at all value for money

Would thoroughly recommend. Rooms a little tired but very clean, with everything you need and good service. Plenty of choice for breakfast - quality of food fine. Had a room with a city view, which was lovely and quiet.

Hadde nok et deilig opphold hos Axel. Hadde et problem med rommet, det ble løst hurtig og med vennlighet. Anbefales

My general impression is that the room felt too cheap for how expensive it was. I had multiple issues which, to their credit, the staff responded to with concern. It’s the little things as they say: there was no hand soap in my room, and when I asked for it, they just said they had run out. It wasn’t until I got a bit upset that they sent me some body gel to compensate. There were also issues with the toilet (constantly running water), which led to it needing to be replaced; this took a couple of days. And the AC is locked at 18 Celsius, which means it isn’t really cooling down enough. When we mentioned this they sounded surprised, which is not believable considering that it happens in several rooms. This hotel is good for the adult things and the proximity to Yumbo, but one can do better for the price, without a doubt.

Great location