一間很舊的萬豪

I had a terrible experience the first thing I walked in. Went to reception and waited for 40 minutes for check in. There was only one customer being served but it took so long. There was only 1 person working at the counter. Then as I waited, another customer showed up and then some one from the back counter went to help them and skipped us. I was absolutely furious as I was waiting in line to be served but they skipped me. I then complained to the front staff member saying this is not acceptable. We are also a high tier Marriott member but my status is not accepted due to it being an apartment and not hotel. I understand if there is only 1 person providing service but to skip me and then serve someone else when they arrive is NOT ACCEPTABLE! Also, the whole executive apartments were very old and did not look like the website. The steam room did not work and the breakfast buffet was terrible. If I knew this, I would have booked the hotel instead. Very disappointed in the whole experience.

靠近港大医院 欢乐海岸里面 很方便 服务很好

職員親切有禮，服務周到。房間設備完善，厨房用具充足。

下午四點抵達酒店居然房間還沒準備好，影響到我的權益。

職員服務非常好。

酒店裝修已老化，厠所的裝修脫下來，電掣都脫下來，內裡有燒過痕跡，有點兒失望。

早餐極少選擇像是臨時搭建一樣，房大所以清潔度有一定問題，布梳化一坐就比野咬。職員態度好但大部份都欠缺專業知識。

安靜 舒適 服務人員有禮貌

酒店房好大好新亁淨舒適，服務員態度非常友善熱情❤️，隔離就是商場非常方便，下次會再入住

Two bedroom Suite has two bathrooms. The suite is very spacious and has very high ceiling. It was quite a comfortable stay. The hotpot dinner included in the package was very good. All service personnel were excellent. Sadly, temperature of the room could not be adjusted even though control panel of the ventilation system appeared to be adjustable. The ventilation system made the room very hot at night, but very cold around sunrise.

餐廳裝修, 早餐變得不值, 订前先問清楚, 不然到外面餐廳嘆早餐更舒服

整體10分方便舒適

房間很大，我跟老婆都非常滿意，環境也很好，只是大堂入口有點難找

地點方便，附近有很多餐廳丶戲院丶便利店丶超市及商店，晚上有酒吧及宵夜的地方。 步行十多分鐘有地鐵，去附近購物商場十分快捷。 酒店設備良好，不過有點舊。 房間清潔良好，不過可以再仔細一點。

Location is good, a lot of food and beverage outlets nearby, next to shopping mall with children facility and shops, suitable for family vacation, nice environment with entertainment surround, good for relaxation. But the restaurant is not big for breakfast, with limit food variety buffet. Swimming pool is not very attractive. The room is very good view and big size, it is ideal place with children, if provide a king size bed will be perfect for normal suit. Overall is acceptable. Close to the Shenzhen bay custom border.

入住的房間是全層最小的！價格與房間情況不成比例。

管房部員工按門鐘－次數秒後自己開門入房，絕對不應該發生在任何－間酒店，更嚴重的是那員工似乎並不覺得有太大問題，只是邊離開邊輕鬆地说了一句「不好意思」就走了。這是萬豪酒店嗎？

Spacious room, clean. Suggest to provide tea bags and in-room coffee machine Good connection to F&B choices in shopping mall Staff are helpful

特别舒服的一次入住体验，房间大，在外出差和休假体会到了家里的感受 ，非常适合休假几天，携家人会有一个愉快的假期，欢乐海岸也是给我们独具特色的文化旅游购物美食一体的精致小世界，希望还去入住，