Personalen var toppen, hjälpsamma med allt. Lite högljutt på natten från fest gatan men det finns öronproppar

Great location during the day but nights are noisy. Stay below 9th Street if you want to stay on 5th Ave. Also, the shower trickle is unacceptable.

The bathroom shower was a joke almost no water pressure

Great location

Staff were very friendly Little to no water pressure Toilets may or may not flush Incredibly loud with the bar below. Was clean Good location to beach , local food not just expensive tourist food.

The room was clean, the wifi worked great, hot water all week, the view toward the neighbouring hotel and pool was quite cute, and the hammock chair on the balcony was a cozy place to sit first thing in the morning when the birds are talkative in the trees. ALL of the staff I encountered over the week was exceptionally helpful and kind! If you don’t like listening to awesome, live, Gen X music at high volumes, and noise bothers you, you might want to use earplugs….lol (I Loved it!) And the food/drinks at Fah (the connecting bar/restaurant was fabulous)! I also loved the convenience of being right on 5th and less than 5 min walk to the beach. I would definitely stay here again.

Older lady at check in was amazing. The rest of staff was no bueno. And the no pool thing lost me as a future customer.

Fun spdot If you like the downtown life/noise ... Restaurant is the entrance to the hotel nice little touch .

Clean rooms with each one having a different design. Bathrooms however can be on the smaller side. This place has the best bar hands down with great live music every night.

Room was excellent stay for 4 nights the the rock music they we’re playing was the best would’ve definitely stay here again

Room was clean but no frills. Staff veryvfrirndly and helpful. Resolved all of iur issues

Todo excelente

Habitación limpia, personal muy amable.

La atencion del personal

La habitación es impecable, el hotel muy bonito con ambiente playero y la cama muy cómoda. La ubicación es perfecta si eres consciente que es una zona de fiesta y que puede haber algo de ruido. A nosotros nos encantó

Beautiful hotel

Fue la segunda vez en este hotel, amo la ubicación, la habitación esta vez no fue sensacional pero fue comoda.

Great price and friendly staff. Close to everything and a 5 min walk from the ADO bus terminal that goes everywhere

I always stay here whenever I travel to Playa del Carmen!!

We loved staying here!! The entrance is right off of 5th Avenue. Fah bar and restaurant has good food and has great live music. We stayed on the bottom floor, room 102, close to the bar and the music at night didnt bother us. We liked being able to hear it from the comfort of our king bed. The pool could be nice, but the constant falling of leaves from the tree prevents that. I think they only run the pump for a short period each day. We didnt come for the pool thankfully. We liked having a patio with a table and chairs, but the mosquitos were too bad in the courtyard to sit outside. The staff was very nice and they are there 24 hours. We felt safe with the gated entry, but they need to add another gate from the bar. Anyone can walk through the bar to the hotel. Our room was nice and clean. The maid came every day. The lock on our door needs fixed.The shower is pretty small, but over all fine. We would definitely stay there again for the price!!