Room size is a bit small.

My mobile phone kept charging in the room. After Checkout, I found that I had gone back to the hotel immediately, although there were no other guests in the room. But the phone was gone. They thought that I would not be back at the airport. Although I accidentally stayed in the room, the question was who would enter the room. They did not show me the CCTV. They did not help to find it. No response, the staff attitude is very bad, extremely irresponsible, just keep saying they don't see, their staff will not steal things. Don't check in, it also cost me a lot of money for my long distance call. I kept calling and going to the pavilion, I was mentally abused for two days and the hotel manager didn't find anything after two days. 我手提電話一直放在房間充電，Checkout後發現，我已經並馬上回去酒店尋找，雖然房間並沒有其他住客入住。但電話已經不見了，他們以為我已經去機場不會回來了，雖然自己不小心留在房間，但問題究竟誰會入房間呢，他們又不給我查看CCTV，他們沒有落力幫忙尋找，也沒有回應，工作人員態度很差，極度不負責任，只是一直說他們沒有看見，他們的工作人員也不會偷東西。千萬不要入住，還花了我很多我打長途電話的花費。我不斷打電話又要去差館，簡直精神虐待了兩天酒店經理二天後才回覆什麼也沒有找到。

A very nice place to stay and walk around. The room is a little bit small, but it’s fine for me. The staffs there are all very friendly and helpful! Also, they have very nice breakfast! I will want to come again if I fly to Lisboa! Stay there was definitely a lovely “memory.”

We stayed 3 nights, service is nice, breakfast is tasty and the room is surprising stylish. Also, the location is good to go to most of places in Lisbon. If I have chance to come back, I would love to choose here again ! :)

Pros: Excellent and helpful staff, always willing to help out with anything and any questions. 24 hour desk, so staff always there to help at any time. Clean hotel, well maintained and a wonderful terrace and pool, with lovely views of the town and river, although cruise ships were often moored to obscure some of the view of the river. Nice and strong shower in the room, always with hot water. Bed was comfortable with lots of lovely pillows. Cons: Breakfast was a bit hit or miss. It was more style over substance. Limited amounts of the choices on offer. One kettle between all the guests, which was not topped up very frequently. Also, on a couple of occasions, they ran out of spoons and all the guests had to wait quite a long time for them to be replaced. The fruit also ran out frequently as well. These issues were not down to getting to breakfast late either, we had breakfasts at varying times. Often there was only one member of staff at breakfast, who would frequently disappear into the kitchen for long periods. The sink tap in the room would reduce to a trickle if you wanted hot water, this was quite surprising in a 4-star hotel. Be aware that the hotel is at the end of a dead-end cobbled road and not all taxi drivers will drive down there.

This must be up there as one of the best hotels I’ve ever stayed in. Location is second to none. Staff were exemplary- nothing was too much trouble for them and the service was amazing. All very friendly and helpful. An oasis in the best area of Lisbon. I loved the fact that they had nothing plastic. Everything was reusable and environmentally friendly. Can’t recommend enough.

Die freundlichen Mitarbeiter und die Terrasse mit Blick auf die Altstadt waren unschlagbar.

Great location, roof top patio, room and people

great experience, beautiful rooftop - the only one in Alfama!

Hotel, maravilhoso. Equipe muito atenciosa e prestativa e a vista do Terraço é espetacular.

Great boutique hotel in a beautiful location

The staff was most kind and attentive

Nice hotel with the huge exception that our room’s windows view were 90% blocked by the roof mansard, so we got some light, but absolutely no view whatsoever. I asked to change rooms immediately after seeing room and they indicated they did not have another available. My issue is that with my room selection made through your website was made with no indication of this result of no view and anyone who selects a room should get a discount for this particular room. Very unhappy.

The nicest most professional and efficient staff. Everything was run like a dream. Very boutique Hotel feeling. One of the only if only rooftop sexy restaurant bars in the city.

From the moment you arrive, the staff here treat you like family. They are super friendly and helpful. the rooms are great and the patio with tapas dining and view of the river were perfect. We were so close to all the things we wanted to do in Lisbon. Even though you are right in the heart of things, the hotel is tucked away for a nice quiet sleep!!!

Great staff, good location and quiet room

Det fineste hotel. Helt unikt og perfekt beliggenhed.

Fantastisk plass. Bra service, nydelig frokost og beligenheten var magisk

Clean room. Friendly staff

Fremragende morgenmad- dejlig terrasse m bar. Fado på hotellet af høj kvalitet