Service was not good. No soap provided and had to wait for hot water for 30 mins in the morning.

Not a bad

Non English speaking at reception desk; frequent power failures resulting in no fan, no air conditioning caused dehydration due to 100 degree temperature

To Improve the toilets

Dirty rooms Toilet seat broken Room phone not working Many things broken People are nice but they can’t help am the facilities are broken

Good attentive staff

Rooms are full of dust and very dirty. They are not as shown in the pictures. I dont recommend this place at all

Hotel doesn’t have in house restaurant

Charged for ac room but ac is not working.not worth for even one star

Nice place for a short stay restaurant needs updation

As per expedia the room I requested( paid) for 2 double beds, but hotel provided 1 double bed and 1 single bed. I was told by hotel Managing director that they are correct and providing correct room, the problem is with Expedia who published wrong information. The MD suggested me to talk to expedia and raise concern with them and not ready to provide any explanation of wrong room description( as per them). He was in a position that , it is completely customer response to identify proper room and have any concerns then it is wrongly published by expedia. Totally amazed with intelligence of hotel staff to prove that "2 Double beds = 1 Double bed + 1 Single bed".

I liked my room and the service given to us. I had booked a single room with two beds but we were three adults. The hotel staff accommodated us in a three bed single room at no extra cost. The room was clean and nicely maintained; there was free parking for our vehicle; wifi signal was okay. I will stay here again.

the whole experience staying at the hotel was very bad right from the staff....they were asking for more money than what we earlier booked through expedia.

Hotel not as described.

Very good experience. Food was nice. Transport facility from hotel to temple. Will visit again for sure.

Had visited the hotel while my shirdi trip. The hotel was closer to the temple yet in a serene environment. The Hotel staffs were friendly and helpful in my changed plans and last minute arrangement.

Hotel is very nice and best part of the hotel is the way the staff behave excellent they give facility to drop and pick off from hotel to temple that is very nice for old people.

I had been to Shirdi with wife for a short trip and we decided to stay in hotel sai grand castle. Very heart warming managers and very good food. rooms and services were also very good. I would love to recommend it to everyone.

The hotel website told that the hotel is just 2 mins from the temple, but it was about 10 mins from the place to temple. I had taken an AC room, where the AC was ok, but the fan over there was really noisy and created panic whenever we switched it on. The Bed size was told King Sized, and i dont think its that size, its even smaller than the one i have at my home. The restaurant as mentioned was also not maintained properly, to be more precise the last day of my stay, no complimentary breakfast was given... So totally i came with lots of hope and i was pretty much disappointed. The positives, the staff were very good and cordial and i cant blame them, and travel desk was excellent.

its good and suggesting travelers to stay in this hotel.