We were promised a twin room with two separate beds. However, when we arrived, the room had a double bed. We informed the reception that we had been promised twin beds, but the staff initially refused to believe us until I showed them the email confirmation from the hotel. It then took almost 40 minutes before the beds were rearranged, which delayed our check-in.
In addition, our room was not cleaned on the first day. We later discovered that a door sign had to be placed outside the room to request housekeeping. On the second day, we made sure to put the sign out, but the room was still not cleaned.
Another disappointing experience occurred when we returned to the hotel after midnight on our second evening. We did not notice the small sign explaining that the room key had to be used to enter the lobby. After ringing the bell, we felt that the staff treated us in a rather dismissive manner and simply told us that we should have read the sign, instead of helping us in a more welcoming way.
Unfortunately, the overall level of service was very disappointing and far below our expectations.