Great friendly place with amazing staff

Great breakfast options and generally a really nice place to stay.

Clean hotel. Very friendly staff. Lovely pool area and convenient location.

The room was spotless and daily cleaner was amazing!

Mostly very good but evening meal disappointing. Only lukewarm very bland and not very exciting. Too much like a canteen. Ok for breakfast but would have expected something a bit better for the evening

Lovely clean apartment with everything we needed! Breakfast was plentiful and freshly cooked with helpful staff. Pool area were nice and the lower sundeck away from the pool was lovely with big double sunbeds and very quiet. Great location as 5 min walk from old town and shopping area with Zara etc Would definitely stay here again. Only slight disappointment was the evening meal options but didn’t affect us as we preferred to eat out but tried it once as had half board but wasn’t very good.

Two tier treatment depending on whether one booked with hotel direct or through a travel site. I'd stayed here 4 times previously and each occasion booked directly with hotel. This time I booked with hotels.com which meant no free parking and no free bottle of cava.( not that I drink it). And charging for the room safe , it's 2025. I booked half board as I had done in the past and was able to change to lunch if we decided to go out at night, not this time. 3 different staff members gave me 3 different instructions on what I had to request and when, the 3rd just said it was not possible. When I asked why she said it had stopped being their policy that morning. By the way totally not suitable for anyone with a mobility issue. All up a hill with it being steps 2 thirds of the way of a distance of 200 metres. A dirty towel lay at my balcony for the eight nights I stayed, reported twice but still there when we departed.But the real icing on the cake was the restaurant. Food was varied as always and I honestly couldn't fault it. But bottles of vodka at the breakfast bar within the reach of kids, come on. 4th morning my wife called me from the coffee machine to watch Mr mouse popping his head out from under the breakfast bar( I'm hoping it was just a mouse). The nearest member of staff just carried on with her duties. Definitely not 4* anymore and I've told them that and suggested a few 4* hotels to compare with.

Stayed at the Gloria Izaro a few times now and always been a great stay. Friendly staff, clean accommodation and good food !

Good size rooms. Staff very friendly and helpful.Its up a hill so could prove difficult for anyone with mobility issues but taxi's and buses are plentiful and very cheap

My towel rack was very high!! No place to hand wet towels outside on balcony… just two small things!

Fantasic stay. Well kept clean, helpful. Evenings were very quiet would habe liked more atmosphere during the evening. Would stay again.

Great set up, comfy basic apartment, very clean. Half board good option, food well presented and good quality. Great base in puerto del carmen. All staff welcoming and friendly

clean and decent room with food options.

Nice and friendly staff. Very clean rooms

Great hotel, good food, good entertainment, and pool area is excellent, but the best thing about the hotel is the staff, they are a credit to the establishment. Location is a bit up the hill but taxi is 3 euros back up.

Hotel propre, restaurant avec nourriture tres variée. / piscine trop petite

Struttura molto bella con appartamenti moderni, ampi, curati che includono quel che serve per trascorrere una vacanza rilassante. Personale molto gentile e disponibile. Colazione e cena abbondanti e vari; forse la cena potrebbe essere leggermente migliorata (per palati italiani, almeno). Posiziona buona per raggiungere a piedi la vicina spiaggia o per visitare l’isola in auto. È presente un parcheggio privato a pagamento, ma di fronte ne è presente uno libero dove abbiamo sempre trovato posto in agosto. Ottimo rapporto qualità prezzo.

Abbiamo prenotato qui perché volendo fare solo mezza pensione, e qui fanno solo mezza, avevamo pensato che forse sarebbe stato più curato. Purtroppo la pulizia non molto curata, addirittura per 2 gg non ci hanno risistemato la stanza. Il cibo per niente di qualità. La piscina già dalle 6 del mattino era piena di salviettoni sui lettini. In 10 volte che veniamo alle Canarie questa è stata la peggior scelta. Ci siamo trovati meglio in hotel a 3 stelle ed in hotel 4 stelle all’ inclusive a prezzi inferiori. Mi spiace perché la struttura è bella e basterebbe poco.

Generally a nice holiday. The air-con didn’t cool the apartment down though. Food was great but repetitive, often not enough staff on to take drinks orders and clear tables. But other than that we’d probable go back and would recommend as it was cheap.

Très calme et idéalement situé en centre-ville. Puerto del Carmen est également un parfait camp de base pour rayonner dans l’île. Excellent restaurant et personnel charmant