staff is a bit careless as gave me a room key with someone inside it, it’s really embarrassing to open the door while the guests behind me and asks why i am opened their room

Everything was good. The staff was a little on the strict side. Suppose i cant fault them for that. But hotel was clean, staff were supportive, rooms were nice.

Spotless room! Very nice facilities! Very clean and very well maintained! Friendly staff! Best!

Mini fridge was broken elevator by our room broken for 300 bucks a night I expected better restaurant was good though but make a reservation

Excellent stay, friendly staff. Room was clean and spacious. Will be returning for a future visit.

Beds were comfy. Amenities were good. Enjoyed the outdoor hot tub and spa especially. Hotel is starting to show its age. Cover ups of cracks and fixture holes are evident. Bathroom was very small. Kitchen was nice and fully stocked. Staff were friendly.

Based on their advertising I planned this trip as a surprise for my partner and believed everything had already been paid for. When we arrived, we were informed that the spa was not included and required a separate booking. Unfortunately, the spa was already fully booked. The primary reason for our visit was the spa, and only at that point did I realize it was entirely separate and unavailable. Additionally, the pool and washroom facilities were not clean, which further impacted our experience.

Amazing and beautiful polite staff, great rooms, everything I needed.

Everything was great except for the checkin process

Good

Yes

Great location, incredible room.

Ben going to this property for many years but it is not the same anymore since it has new owners, very disappointed and never going back.

Yes

It was OK, it’s very annoying when you are put in an adjoining building that’s not adjoining and expected to with two little kids to go outside and back in every time you wanted to go to the pool let alone to the restaurant. Your restaurant is extremely extremely expensive ridiculously expensive. It certainly isn’t for a normal family to go to. The pool was great. The kids had a blast that looked like it was kept nice, but the hot tub looked like dirty dish water lol

Great

They advertised one room and put me in a terrible room

Staff, amenities

Clean room

We rented a house for 8 people for 4 days. The unit was nice, convenient location but our supplies were short. I called both front desk and guest service numbers several times but no one picked up. I had to go down to the guest check in desk to asked for 2 extra blankets, trash bags and paper towels. They said someone would bring those up, we waited but nothing happened. I had to come back the next day to request for those items again. They finally brought it to my room but only 1 blanket. Then we had to ask again to remind them about the rest of the items. Everytime they come they bring little by little. Too much hassle!! We came there during our New year vacation, it's supposed to be relaxing and we don't want to waste our time dealing with those stuff. So unprofessional.