As a five stars hotel it really match but all waiter's eyes show that they want to get tip even they do nothing. Wifi is poor in our room and in the first time they forget to activities our account. And don't know why the toiletries only for one person but we book the room for two person. By the way you can have your breakfast in your room that is nice.

Have hot water

Dommage pour la télécommande de la télévision peu réactive... Bel endroit et surtout très bien situé

location TOP, personnels aimables, propres, mais il faut demander de renouveler chaque jour les ouitils dans la toilette (cotton tige , serviette pour 2 personnes et non pas pour un). Le spa était relaxant. Je recommande cet hotel

This property was incredible! Very close to Marsa Beach. The staff are extremely friendly and helpful. The security is excellent and the property is clean and well maintained. I had a fantastic time staying here!

Petite mauvaise surprise J’ai résidé 2 nuits dans cet hôtel la première payée par mes invitants à une conférence. Celle ci était 40€ moins chère que celle réservée par Hôtels. Com

Very noisy location if you open the Balfour smell all kind of food which make me nauseous. I thought that the hotel has its own beach access but no the view was only from the balcony and the public beach is not well maintained! Breakfast and lobby areas are small ! And breakfast buffet is not a five star restaurant! It’s not a five star ⭐️ hotel!

Room are ok. Poor quality gym. Location is great

Spa was fantastic, highly recommend staying at this hotel and in the suite if you can. Great staff, clean, but only improvement needed is breakfast. You are better off eating at a nice cafe nearby.

The staff were helpful, room spotless and great location

Zimmer super. Preis Leistungsverhältnis sehr gut.

Tout étais fantastique resto bar terrasse le manger la chambre nous recommandons

We had a very nice stay. Clean rooms, friendly and helpful staff, decent spa. Limited English but good enough for adequate assistance and they were always willing to help. Breakfast doesn't change which could be a bit boring but it was good enough. Location is good and it's fairly easy to hail a cab. We were happy with our stay.

We had a wonderful stay! The rooms were clean, spacious, and very comfortable for our family, including my parents who are in their late 70s. A huge shoutout to the amazing staff—especially Yasmine! She went above and beyond to make sure we were comfortable and taken care of throughout our stay. Everyone was kind, patient, and always greeted us with a smile. Their hospitality truly made all the difference. Highly recommend this place!

Rooms not set up as requested. Knocked on the door in the middle of the night to return something multiple times instead of returning in the morning. Tv turned on randomly and was creepy. Do not recommend

We have stayed in the suite before and it was fabulous, but this time we were told there was only one room available. The room was in the corner next to staff activities and didn’t smell good. The experience in this Hotel will depend on the room.

Otroligt bra service av receptionspersonalen. Hjälpsamma och fixade allt man bad om. Städerska la det lilla extra på rummet och städningen varje dag. Bra frukost. Härlig pool på taket.

Good service

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Good