台风天带家人去度假，也算非常感谢酒店的安排

今年第二次入住，感觉还是那么优秀。房间整洁，服务周到。中餐厅食物色香味美，不过茶水价格是一贯五星级收费，缺少便宜的选择。

对酒店服务非常不满意。 1，入住当天下午打电话到酒店要求房间加床，我跟酒店说因为晚上要晚到，所以希望入住时床已加好了。当晚10点左右入住的时候，前台也说看到备注了，床已经加好了，但是我们到房间一看，根本就没有加床的影子。打电话去前台问，说马上来，但是打了两个电话催，床才姗姗来迟。 2，退房那天，我们早上10半到前台的，前台就一个工作人员在帮一位客人办入住，我从就我一个人排队等到6，7位客人排队等退房，那位前台小姐还是慢悠悠的办入住手续，似乎完全忽略她面前长长的队伍。等轮到我，办完退房手续（5，6分钟），到门口上车已经11点都过了。 凯悦酒店经营成这样也是真心无语

这次是带着爸妈和小朋友一起前往，总体感觉不错，早餐有次饭团等本地特色餐食，比较惊喜。小朋友玩耍的室内外区域设施也比较齐全，唯一的遗憾是赶上儿童泳池维修，宝宝带的泳衣未能用上。总之，酒店环境幽静，是短途出游的较好选择。

整體而言，酒店服務、設施、餐飲均非常到位。唯一美中不足之處在於，酒店的標示指引小，需要特別注意和尋找，另外不清楚是不是週一的因素，Tea House 未開，但未標示。

酒店环境优美，但是建议带着宠物住店的客人和不带宠物的客人，办理入住的地方可以分开，因为当一个陌生的狗狗对着陌生的客人狂叫的时候真的蛮恐怖的，特别是它的叫声会让孩子害怕（这个太不应该，也太不人性化）……

前台服务特别好，其他工作人员也很热情周到，很满意

宠物房很贴心，适合家庭游

This was the 2nd time I stayed in this hotel. Overall I was pleased of the environment and rooms were clean.

酒店服务很好，体贴周到。酒店的环境也很不错，但是，有时房间里会有蟋蟀。下次，还会考虑入住这个酒店。

亲子游好去处

在前台办理入住时被告知房款未付和房费不含早餐，与我手中预定确认信内容完全不符，最后还要当酒店和网站的中间人把这些问题解决。个人认为酒店应该先按照确认信内容先帮客人办理入住再事后跟网站这边交涉，不该让客人还没入住就一肚子气，国内外住过这么多酒店第一次被告知确认信内容有误。入住前几天特别打电话给网站客服所提出的特殊要求（也有收到特殊要求确认信）酒店方面也说完全没有收到。房间管家面对客人提出的需求的对应也需要提升。在酒店可以租附有幼儿座椅的脚踏车在酒店附近骑骑还不错，但附近还是有很多在施工和拆迁的地区，经常有沙石车呼啸而过。房间设施及餐厅服务都还不错。

阳台卫生稍差，房间有装修的味道，饭菜还可以，位置好，条件不错

定了含早的房间，结账竟然还要收取自助早餐费用，懒得跟前台理论多支付了300元。

Bad service!

The hotel is very nice for the area. The only thing is that the balcony in the room is very dirty and not well maintained. And we have to pay for basic bathroom amenities such as tooth brush and tooth paste. It is nice that they are trying to be sustainable, but it would be better if they can still offer the basic amenities on request and not at a price.

The hotel is undergoing a major refurb and as a result many things/services are not available. There was, however, no mention of this anywhere on their website. Other than that, it was a lovely stay, the staff tried their best to be helpful, the bathroom was pretty big and the sleep comfortable.

Well maintained. Comfortable and quiet. No amenities around

I am a little bit surprised that there is no shop or restaurant near this hotel. Hotel has nice facility like swimming pool, patio, kids park and dog park. If you like to bring kids, dogs and wanted to spend all your time in the hotel, then this is right hotel for you.

객실상태와 청결도, 직원들의 영어스피킹 실력, 전반적으로 환대받는다는 느낌을 주는 멋진 호텔이었습니다. 다만 위치가 시내와 많이 떨어져 있어서 다음날 다른 호텔로 옮겨야했지만 호텔안에서 편안하게 쉴 목적으로 가는 거라면 별5개입니다!