综合评分和评论 Sofitel Legend People's Grand Hotel Xian

整体的服务很好，住宿体验也很棒

非常棒的住宿，服務周到

除了酒店比较难找（大门进去就是酒店群，有很多类似的索菲特人民，美居，索菲特传奇等等）而且标识不清楚，刚去的时候下着雨，园区里走了不少冤枉路），其他都很满意！ 酒店欧式风格，安静典雅。房间格局合理，用的是爱马仕的沐浴产品，依云水也是免费喝的，还会每天补充水果，很赞！管家也很贴心，退房前一天会主动联系询问退房时间是否需要延长。

这是目前为止，国内住过的体验感最好的五星级酒店。无论是服务意识，还是服务水平，都令人印象非常深刻。尤其特别感谢礼宾部的经理以及小方为我们提供了很多的帮助。而且酒店的下午茶招待非常有诚意服务也非常好，下次回来一定会再次入住。

excellent staff service, classic and splendid decoration, quiet accommodation with high degree of privacy.

excellent hotel

所有服務人員從入門開始的門口接待、check in人員、房間打掃阿姨、餐廳服務生，每一個接觸到的人員都相當重視客戶感受，並記下客戶的偏好，又能給人毫無壓力的親切感，這對遠道而來的客戶真的相當舒服，謝謝

房间很大，设施维护很新，工作人员的服务非常周到。早餐丰富，提供的本地小吃比回民街的味道更好。地理位置优越，去市区哪里都方便。

環境舒適，員工非常有禮貌，房間整㓗，一定會推薦給親朋戚友，非常滿意，員工水準非常高，一間非常特別的酒店受歷史文化保護。

除了自助早餐不好（服务还是菜品都很差），咖啡要了好几遍，都不记得。点早餐时，不记录，说都能记得。结果上餐时丢三落四。还总是要催。服务太差了。客房服务等其它都很好。

酒店地理位置不错，离城墙，回民街和钟楼步行二十分钟，房间布局实用，摆放整洁，客服人员培训比较到位，碰面都会问好。

一流的服務

下次還會再次住的酒店！

酒店帮我升级为套房，感觉非常好，房间里德迷你小酒吧非常好，床头还会准备小巧克力，细节方面做的很好。

Great experience with staying in this hotel, highly recommended.

Excelente hotel, todo lo que uno puede esperar lo encuentra.

On our arrival we were asked to make ourselves comfortable on their sofas with welcome drinks while they checked us in. We then received an upgrade to a suite and all mini bar items for free. What a brilliant start to our stay in Xi’an. Hotel is very impressive with beautiful decor throughout the hotel. Our room was clean, spacious, with sitting area and 2 toilets. The bedsheets & towels were changed daily. They had turndown service too. Fresh fruit was provided everyday with different drinks & a treat left at our bedside every night. Plenty of mineral water was provided daily for free. Delicious breakfast with a number of cooked options. The staff from reception, to concierge & restaurant staff were very polite and ready to help. I wish I could have remembered some names. Hotel is located within the walled city making it a short taxi ride to some of the tourist attractions. This is truly a 5 star hotel and I will highly recommend it.

Excellent property, amazing and helpful staff, would be nice if the rooftop bar will stay open longer!

The staff were fantastic. We had an excellent recommendation from the concierge for thi gs to do. It was a lovely hotel. Loved the afternoon tea. Room was large with a comfortable couch yo sit on. It was clean and comfortable. I would stay again if in the area.

The staffs, particularly Eva really went above and beyond to help us.